Job Role: Security Officer
Working
Hours: Tuesday-Sunday, 54 hours per week, shift pattern as per site rota
Pay: £13.21 per hour
Location: Harpurhey Shopping Centre, Manchester, M9 5UQ
Reporting
to: Operations Manager
Overview
An exciting
opportunity has arisen at Anchor Group Services, for an experienced Security
Officer to join our established security team based at Harpurhey Shopping Centre in Manchester.
As a
Security Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure
environment for all visitors and staff. You will respond promptly to
incidents, liaise professionally with members of the public and site
management, and maintain accurate records in line with operational procedures.
A strong presence, attention to detail, and commitment to upholding site security
standards are essential.
The
successful candidate must have a valid SIA Door Supervisor (DS) Licence as a minimum, with a CCTV licence preferred.
Duties
include:
- Protecting the
client’s property, people and/or assets by providing security services in
direct accordance with the sites published Assignment Instructions (AI’s) and
site-specific procedures
- Preventing
losses and damage by reporting irregularities; informing offenders of policy
and procedures
- Preventing
and escalating incidents in a timely, accurate and appropriate manner to the
Control Room/ Shift Manager/Operations Manager/Emergency Services as
appropriate for serious incidents
- Operating
and monitoring site CCTV equipment
- Completing
reports by recording observations, information, occurrences, and surveillance
activities
- Maintaining
organisation's stability and reputation by complying with legal requirements
- Contributing
to team effort by accomplishing related results as needed
- Acting as a
first line support to customers and visitors to site, providing a professional
and friendly service
- Understanding
the needs of our customer, respond accordingly to customer queries and requests
and take appropriate action
- Maintaining
professional conduct at all times
Requirements
- Essential: SIA Door Supervisor (DS) Licence
- Preferred: CCTV SIA Licence
- Full 5-year employment checkable history
- Customer service experience and confidence to handle
conflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be well-groomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fast-moving environment
Benefits
- Access to a range
of nationally recognised courses to help further your career, via the Anchor
Academy
- Access to SIA and
First Aid training at discounted rates, with financial support available
- Auto Enrolment
Pension (if earnings reach the minimum requirement for auto-enrolment)
- Stream -
access to pay as you earn it
- Cycle to Work
Scheme Available
- Full uniform
provided
- Free Employee
Assistance Programme 24/7 including access to counselling
- Hospital
Saturday Fund
- Reward and
Recognition awards
- Free on-site parking
Skills Required
- Valid SIA Door Supervisor Licence
- Full five-year checkable employment history
- Customer service experience and confidence handling conflict appropriately
- Flexibility to meet job requirements
- Excellent written and verbal communication skills
- Smart appearance and professional grooming
- Reliability and punctuality
- High enthusiasm and passion
- Ability to work in a fast-moving environment
- CCTV SIA Licence
What We Do
Anchor Group Services is a UK provider of integrated facilities and outsourced business support services. It combines security guarding, CCTV monitoring, key holding and mobile patrols with commercial cleaning, property maintenance, car park management, waste and environmental solutions, washroom services, fire teams and concierge support. The company tailors one-off services, consultancy contracts or total support solutions to customer needs across sectors nationwide.
