Job Role: Security Officer
Working Hours: 4 on 4 off shift pattern, 10:15-22:15 - average 42 hours per week
Pay: £14.31 per hour
Location: Marlands Shopping Centre, Southampton, SO14 7SJ
Reporting to: Operations Manager
Overview
An exciting opportunity has arisen at Anchor Group Services,
for an experienced Security Officer to join our established security team based
at The Marlands Shopping Centre in Southampton.
As a Security Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.
The successful candidate must have a valid SIA Licence as a
minimum, with CCTV preferred but not essential as training will be
provided. You will be required to
provide a high level of customer service to visitors in the centre, complete
patrols and remain vigilant at all times.
Duties include:
- Protecting the client’s property, people and/or
assets by providing security services in direct accordance with the sites
published Assignment Instructions (AI’s) and site-specific procedures
- Preventing losses and damage by reporting
irregularities; informing offenders of policy and procedures
- Preventing and escalating incidents in a timely,
accurate and appropriate manner to the Control Room/ Shift Manager/Operations
Manager/Emergency Services as appropriate for serious incidents
- Operating and monitoring site CCTV equipment
- Completing reports by recording observations,
information, occurrences, and surveillance activities
- Maintaining organisation's stability and
reputation by complying with legal requirements
- Contributing to team effort by accomplishing
related results as needed
- Acting as a first line support to customers and
visitors to site, providing a professional and friendly service
- Understanding the needs of our customer, respond
accordingly to customer queries and requests and take appropriate action
- Maintaining professional conduct at all times.
Requirements
- Full 5-year employment checkable history
- Valid frontline SIA licences DS or SG
- Customer Service experience and confidence to handle
conflict in a correct manner
- Flexible to meet the job requirements
- Excellent communication skills both written and verbal
- Smart appearance and be well-groomed
- Reliable and punctual
- High level of enthusiasm and passion
- Ability to work in a fast-moving environment
Benefits
- Access to a range
of nationally recognised courses to help further your career, via the Anchor
Academy
- Access to SIA and First Aid training at discounted rates, with financial
support available
- Auto Enrolment Pension (if earnings reach the minimum requirement for
auto-enrolment)
- Stream - access to pay as you earn it
- Cycle to Work Scheme Available
- Full uniform provided
- Free
Employee Assistance Programme 24/7 including access to counselling
- Hospital
Saturday Fund
- Reward and Recognition awards
What’s Next?
If you would like to be considered for
this position, APPLY NOW and we will be in touch.
Other companies may call this role: Security Officer, Security Guard, Security Personnel, Protection Officer, Loss Prevention Officer, Security Specialist, Safety Officer, Security Coordinator, Security Analyst, Asset Protection Officer, Security Operations Officer, Security Risk Officer, Facilities Security Officer, Protection Officer, Workplace Safety & Security Officer, SIA Security Officer, Security Enforcement Officer
Within commuting distance of: Portsmouth, Southampton, Fareham, Gosport, Havant, Waterlooville, Eastleigh, Hedge End, Chichester, Petersfield, Winchester, Andover, and Basingstoke.
Skills Required
- Full five-year employment checkable history
- Valid frontline SIA licence, DS or SG
- Customer service experience
- Confidence handling conflict appropriately
- Flexibility to meet job requirements
- Excellent written and verbal communication skills
- Smart, well-groomed appearance
- Reliability and punctuality
- High enthusiasm and passion
- Ability to work in a fast-moving environment
- CCTV experience or qualification
What We Do
Anchor Group Services is a UK provider of integrated facilities and outsourced business support services. It combines security guarding, CCTV monitoring, key holding and mobile patrols with commercial cleaning, property maintenance, car park management, waste and environmental solutions, washroom services, fire teams and concierge support. The company tailors one-off services, consultancy contracts or total support solutions to customer needs across sectors nationwide.
