Job Role: Security Officer
Working
Hours: 38 hours per week, as per site rota – shift
pattern consists of a rotation between 07:00–15:00 and 15:00–23:00
Pay: £14.80
per hour
Location: The Elephant, Elephant & Castle, London
Overview
Join the team protecting one of
London's newest and most exciting destinations.
Anchor Group Services is recruiting
Security Officers for The Elephant, a landmark mixed-use development at the
heart of Elephant & Castle. Bringing together retail, residential and
public spaces, The Elephant is set to become a vibrant destination where
residents, visitors, retailers and communities come together.
This is a unique opportunity to join a
flagship London mobilisation from day one, helping to establish standards,
culture and service excellence across a brand-new development. As a Security
Officer, you will play a key role in creating a safe, secure and welcoming
environment whilst delivering exceptional customer service to everyone who
visits, lives or works at The Elephant.
If you're professional, proactive and
take pride in making a difference every day, we'd love to hear from you.
About the Role
As a Security Officer, you'll be at
the forefront of safety and customer service across this exciting new
destination. Working across retail, residential and public spaces, you'll carry
out patrols, respond to incidents, support visitors and residents, and help
maintain a safe and welcoming environment for everyone who visits The Elephant.
You'll be a visible ambassador for
both Anchor Group Services and The Elephant, demonstrating professionalism,
integrity and excellent customer service at all times.
Duties Include:
- Protect people, property and assets in
accordance with site procedures and Assignment Instructions.
- Conduct regular patrols across retail,
residential and public areas, identifying and reporting any security or safety
concerns.
- Provide a visible, professional and
reassuring presence for residents, visitors, retailers and contractors.
- Respond promptly and effectively to
incidents, emergencies and requests for assistance.
- Monitor access control, challenge
unauthorised persons and ensure site security procedures are followed.
- Manage and de-escalate incidents
involving anti-social behaviour, suspicious activity or conflict.
- Operate CCTV systems and other
security equipment where authorised.
- Complete accurate incident reports,
occurrence logs and electronic records.
- Support planned events, community
activities and promotional initiatives across the development.
- Liaise professionally with emergency
services, local authorities and other stakeholders when required.
- Deliver excellent customer service by
assisting visitors and providing information where needed.
- Maintain issued
equipment, radios and uniform standards whilst promoting professionalism at all
times.
Requirements
- Essential: Valid
frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
- Desirable: CCTV
Licence and/or Previous CCTV/Control Room experience.
- Full 5-year checkable employment history.
- Previous security experience within retail,
corporate, residential or public-facing environments.
- Excellent communication skills, both written and
verbal.
- Customer service experience and confidence
handling conflict professionally.
- Ability to remain calm and professional under
pressure.
- Strong observational and problem-solving skills.
- Flexible approach to shift work including weekends
and bank holidays.
- Professional appearance and high personal
standards.
Benefits
- Access to a range of nationally recognised courses
to help further your career via the Anchor Academy.
- Access to SIA and First Aid training at discounted
rates, with financial support available.
- Auto Enrolment Pension (if earnings reach the
minimum requirement for auto-enrolment).
- Stream – access to pay as you earn it.
- Cycle to Work Scheme Available.
- Full uniform provided.
- Free Employee Assistance Programme 24/7 including
access to counselling.
- Hospital Saturday Fund.
- Reward and Recognition Awards.
- Opportunity to join a flagship London mobilisation
project from day one.
What's Next?
If you are a professional Security Officer looking
to be part of one of London’s most exciting new destinations, APPLY NOW and a member of our Recruitment Team will be in touch.
Other companies may call this role: Security
Officer, Security Guard, Security Operative, Retail Security Officer, Shopping
Centre Security Officer, Patrol Officer, Protection Officer, Asset Protection
Officer, SIA Security Officer, Security Enforcement Officer
Skills Required
- Valid frontline SIA Door Supervisor or Security Guarding licence
- Full five-year checkable employment history
- Previous security experience in retail, corporate, residential, or public-facing environments
- Excellent written and verbal communication skills
- Customer service experience and confidence handling conflict professionally
- Ability to remain calm and professional under pressure
- Strong observational and problem-solving skills
- Flexibility for shift work, including weekends and bank holidays
- Professional appearance and high personal standards
- CCTV licence and/or previous CCTV or control room experience
What We Do
Anchor Group Services is a UK provider of integrated facilities and outsourced business support services. It combines security guarding, CCTV monitoring, key holding and mobile patrols with commercial cleaning, property maintenance, car park management, waste and environmental solutions, washroom services, fire teams and concierge support. The company tailors one-off services, consultancy contracts or total support solutions to customer needs across sectors nationwide.
