Securities Services - Trading Services - Tri-party Relationship Management - Associate or Vice President
J.P. Morgan Triparty resides within the Trading Services business as part of the broader Securities Services organisation. J.P. Morgan’s Trading Services delivers solutions that empower clients to optimize their liquidity and treasury needs by delivering innovative securities finance and collateral solutions. We provide an interconnected suite of products to fuel portfolio and operational alpha.
The Triparty products provide value added services to institutional clients across both buy-side and sell-side by facilitating liquidity, reducing counterparty risk, and improving operational efficiency. J.P. Morgan Triparty vision is to be the “The Global Collateral Partner of Choice through Innovation Collaboration and Transformation”. Our mission is to deliver a first-class customer experience, through continuous investment and innovation, and to position Triparty at the heart of the financial ecosystem driving value through mobilization and efficiency. The Relationship Management team has staff located across the globe to provide local client coverage and collateral expertise.
As the Relationship Manager within the Tri-party Relationship Management team, you will concentrate on managing Triparty client coverage, growing incremental revenue, partnering with Sales to win new mandates, developing new markets/use cases, and maintaining a strategic understanding of the client's business and operating model. You will also act as the clients' escalation contact and own the communication and resolution of issues/inquiries by working with internal partners on continuous product improvements and quality service delivery. You are not only the client's contact but also the client's trusted advisor on all collateral services related matters.
Job Responsibilities
- Acts as primary contact and point of escalation for clients and internal J.P. Morgan teams
- Maintains an in-depth understanding of clients' operating model and impacts from the market, vendor and regulatory activities
- Identifies trends, issues and opportunities and assist clients to navigate the J.P. Morgan franchise and develop new business
- Conducts regular client reviews that captures service levels, client and market trends, client platform requirements and feedback, wallet share, portfolio mix and contribution to cost
- Oversees performance against agreed clients/stakeholders' expectations and gathers intelligence on clients and disseminates internally
- Seeks opportunities and responds to initiatives to improve service levels and improved efficiency for J.P. Morgan and the client
- Facilitates client presentations and training for new products/markets which best meet the client's needs
- Leads client surveys and aggregates client feedback on new client solutions
- Supports Sales in improving and retaining the Client relationship, and driving additional sales opportunities
Required Qualifications, Capabilities, And Skills
- Relevant experience in a client facing role in Financial Services industry
- Strong executive presence, strategic thinking and influencing skills (both within J.P. Morgan and with the Client), including the ability to negotiate
- Excellent presentation skills, with the ability to engage a senior-level audience
- Ability to summarise, simplify and communicate detailed and complex information to a broad range of team members or clients across the seniority spectrum
- Demonstrates both partnership and assertiveness, can delegate and strategically think
- Prior experience interacting with multiple functional areas (e.g. Product, Operations, Technology, Legal, Risk and Sales)
- Can operate independently, strong ownership skills and a positive attitude
Preferred Qualifications, Capabilities, And Skills
- Demonstrates excellence in client service or relationship management skill set with proven experience in delivering on commitment to clients
- Background in collateral management, securities lending/repo market or Securities Servicing Industry
- Knowledge of the Securities Financing market and operations of sell and buy side institutions
- Clear communicator; able to easily adapt communication style in different situations
- Strong analytical skills – data manipulation and visualization
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Relevant experience in a client facing role in Financial Services industry
- Strong executive presence, strategic thinking and influencing skills, including ability to negotiate
- Excellent presentation skills, with the ability to engage a senior-level audience
- Ability to summarize, simplify and communicate detailed and complex information to diverse audiences
- Demonstrates both partnership and assertiveness; can delegate and think strategically
- Prior experience interacting with multiple functional areas (Product, Operations, Technology, Legal, Risk and Sales)
- Can operate independently, strong ownership skills and a positive attitude
- Demonstrates excellence in client service or relationship management skill set
- Background in collateral management, securities lending/repo market or Securities Servicing Industry
- Knowledge of the Securities Financing market and operations of sell and buy side institutions
- Clear communicator; able to adapt communication style in different situations
- Strong analytical skills including data manipulation and visualization
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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