Help shape client outcomes by leading complex custody account onboarding and change activity for Japanese institutional clients. You will coordinate end-to-end execution across coverage, client service, implementation partners, and market stakeholders to deliver reliable, timely results. This role suits a leader who is energized by shifting priorities, structured problem-solving, and strong operational discipline. You will bring transparency through clear reporting and thoughtful escalation, while continuously improving how work gets done.
As a Client Account Services Vice President in Client Account Services, you will lead the governance and delivery of custody account openings and related documentation, ensuring high-quality execution and strong risk management for Japanese institutional clients. You will translate business needs into clear delivery plans, manage dependencies, and drive progress across multiple partner teams. You will also provide visibility to senior stakeholders through performance and risk reporting, and help strengthen controls and processes through continuous improvement.
Job responsibilities
- Lead end-to-end execution and governance of custody account openings and related market documentation for Japanese institutional clients
- Serve as a senior point of contact for clients and internal stakeholders, providing timely and well-reasoned updates grounded in operational judgment
- Coordinate delivery across relationship coverage, client service, implementation partners, transitions support, and local market stakeholders to meet agreed timelines and service commitments
- Manage complex issues by identifying root causes, assessing risk, escalating appropriately, and driving resolution with clear ownership and communication
- Maintain high standards of static data quality and documentation accuracy through effective controls and process discipline
- Update and improve operating procedures, communicating changes clearly and promoting consistent adoption across stakeholders
- Plan and deliver initiatives driven by regulatory, product, or business change, managing milestones, dependencies, and outcomes
- Produce and present performance and risk reporting with thematic insights for senior stakeholders, identifying trends and proposing improvements
- Coach and support team capability building through training, knowledge sharing, and best-practice guidance (as applicable)
Required qualifications, capabilities, and skills
- Experience in securities services, asset management operations, or related financial services
- Fluency in Japanese and English with strong written and verbal communication skills
- Ability to balance client needs with operational risk awareness and control requirements when making decisions
- Demonstrated experience coordinating service delivery across multiple stakeholders and workstreams
- Strong understanding of operational risk concepts, controls, and governance practices
- Ability to organize complex work, manage dependencies, and deliver to committed timelines
- Proficiency in Microsoft Excel and Word, including structured documentation and reporting
- Client-focused mindset with a commitment to high service quality and continuous improvement
Preferred qualifications, capabilities and skills
- Global custody experience supporting institutional clients
- Demonstrated leadership and accountability, including influencing without direct authority
- Strong analytical thinking and structured problem-solving approach
- Experience driving process improvement and standardization in an operations environment
- Strong negotiation, stakeholder management, and change management capabilities
About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Skills Required
- Experience in securities services, asset management operations, or related financial services
- Fluency in Japanese and English (written and verbal)
- Ability to balance client needs with operational risk awareness and control requirements
- Demonstrated experience coordinating service delivery across multiple stakeholders and workstreams
- Strong understanding of operational risk concepts, controls, and governance practices
- Ability to organize complex work, manage dependencies, and deliver to committed timelines
- Proficiency in Microsoft Excel and Word, including structured documentation and reporting
- Client-focused mindset with commitment to high service quality and continuous improvement
- Global custody experience supporting institutional clients
- Demonstrated leadership and accountability, including influencing without direct authority
- Strong analytical thinking and structured problem-solving approach
- Experience driving process improvement and standardization in an operations environment
- Strong negotiation, stakeholder management, and change management capabilities
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
