Secondary Market Specialist
The Secondary Market Specialist supports the sale and delivery of residential mortgage loans to investors. This role is responsible for ensuring accurate loan delivery, funding, reconciliation, reporting, servicing transfer activities, and compliance with investor and internal requirements. The ideal candidate is highly organized, detail-oriented, and experienced in mortgage operations.
Key Responsibilities
- Review mortgage loan files for completeness and investor readiness.
- Deliver mortgage loans and required documentation to investors within established deadlines.
- Maintain accurate loan sale records in internal and investor systems.
- Provide lock desk support, including processing lock requests, extensions, relocks, and changes.
- Coordinate with underwriting, closing, servicing, and finance teams to resolve funding and delivery issues.
- Process loan funding activities and related accounting entries.
- Reconcile loan sale activity and support monthly financial reporting.
- Complete servicing-released and servicing-transfer requirements, including required borrower and insurance notifications.
- Research and resolve discrepancies related to loan sales, investor purchases, and documentation.
- Support investor reviews, audits, quality control reviews, and compliance testing.
- Maintain departmental procedures, documentation, and workflow guides.
- Assist with system testing, reporting validation, and process improvements.
Qualifications
- Associate degree in Business, Finance, Accounting, or a related field preferred, or equivalent experience.
- 3+ years of experience in banking, mortgage lending, loan operations, financial services, or a related field.
- Proficiency in Microsoft Word and Excel.
- Strong attention to detail and ability to manage multiple priorities and deadlines.
- Excellent organizational, problem-solving, and communication skills.
- Ability to interpret investor requirements and apply procedures accurately and consistently.
Core Competencies
- Operational Excellence and Accuracy
- Accountability and Follow-Through
- Organization and Time Management
- Research and Problem Resolution
- Collaboration and Customer Service
- Process Improvement and Documentation
- Confidentiality and Sound Judgment
Why Join Us?
Join a collaborative mortgage operations team where your expertise will help ensure the successful delivery and servicing of residential mortgage loans while supporting operational excellence and customer satisfaction.
Compensation: A good‑faith, reasonable estimate of the base salary range for this role is $54,000 to $67,000, and the actual offer will depend on factors such as experience, skills, training, certifications, and education. This base salary reflects one component of our competitive compensation package. This position may be eligible for an annual bonus and includes a comprehensive benefits package.
Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!
The Washington Trust Company, and each of its subsidiaries and affiliates are committed to providing equal employment opportunities to all employees and applicants as protected by state and/or federal law.
Skills Required
- 3+ years of experience in banking, mortgage lending, loan operations, financial services, or a related field
- Proficiency in Microsoft Word and Excel
- Strong attention to detail and ability to manage multiple priorities and deadlines
- Excellent organizational, problem-solving, and communication skills
- Ability to interpret investor requirements and apply procedures accurately and consistently
- Associate degree in Business, Finance, Accounting, or a related field, or equivalent experience
What We Do
The Washington Trust Company is a Rhode Island–headquartered community bank providing a broad range of financial services. Its offerings include commercial banking, mortgage banking, personal banking, and wealth management and trust services. The company serves customers through offices in Rhode Island, Connecticut, and Massachusetts, combining traditional banking products with specialized financial and fiduciary services for individuals and businesses across the region.
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