In the role of Second Line Support Engineer for Logistics Operations, you combine your pro-active can-do mentality to (support) fixing operational issues on the spot, with your (Logistical) expertise. You contain the issue and will make sure to prevent it from happening again by solving it yourself, or address it to the right level of support. In this role, you will be part of the Disturbance Management Dayshift team.
Daily, you support our First Line Support Engineers in operational issues (in DNs and C4Cs). You visualize and analyse performance trends of disturbances and are in charge of maintenance of documentation and master data. Over time, you will have the opportunity to develop more specific expertise within these responsibility areas.
Your responsibilities include
- Operationally you act as a second line of support for DNs (Disturbance Notifications) and C4Cs (Cloud4Customer).
- You are a packaging and cleanliness expert. You maintain documentation and master data on the following topics:
- Packaging instructions (ZPACK)
- Packaging strategies (including alternative packaging)
- Cleaning codes
- Re-Use indicator
- SAP routings
- SAP Integrity (Clean desk management)
- New Product Introductions
- Develop & standardize new tools for logistical processes in collaboration with D&E
- Ensure that the right tooling, processes and work instructions are available for the operations, for new products developed by D&E
- You work together with our NPI Engineer(s) to ensure logistical requirements are properly taken into account during design phase of new products
- Being an active counterpart for our third line of support (E.g. D&E)
- Identify and visualize improvement potential in operational processes, based on issue descriptions of individual DN and C4C incidents.
- Organize structural incident follow-up by facilitating and chairing RCA meetings for DNs and C4Cs, like DRB (Disturbance Review Board)
- You have an active role in knowledge sharing and process standardization within the Disturbance Management department
Background and Experience
- Higher (Technical) Educational Level or equivalent working/thinking level
- Minimum of 3 years of ASML relevant work experience (Engineering or Support role)
- Experience within Logistics Operations and/or direct stakeholders is an advantage
Personal skills
- Focus on Process Quality
- Continuous Improvement mindset
- Team player with good social skills
- Strong individual contributor that can work independently
- High sense of responsibility and devotion.
- Adequate English language skills in speech and writing
- Affinity with data (analytics and visualization), operating instructions, process flow charts, routings, process parameters, work preparation and indicators.
Other information
- Full-time position in Dayshift
- You will part of the GMF MS LO BS Disturbance Management Day team, and report to the corresponding Team Lead.
- As this role is a new position in a changing environment, your responsibilities are NOT fixed and therefore not limited to that what is described. Responsibilities can develop over time based on business needs.
- Flexibility to Work from home to a maximum of one-day-a-week (According to current policy, all rights reserved)
Inclusion and diversityASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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Skills Required
- Higher Technical Educational Level or equivalent experience
- Minimum of 3 years of ASML relevant work experience in Engineering or Support role
- Experience within Logistics Operations
ASML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ASML and has not been reviewed or approved by ASML.
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Healthcare Strength — Health coverage is broad and employer‑funded to a significant degree, with multiple plan options plus mental health and wellness resources. Complementary offerings like onsite/virtual care, HSA contributions, and a gym subsidy strengthen the overall medical package.
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Parental & Family Support — Family‑forming benefits include paid parental leave, adoption assistance, IVF coverage, and practical supports like lactation rooms and milk‑shipment for travel. These provisions indicate substantial caregiving support across life stages.
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Leave & Time Off Breadth — Paid time off can reach a high ceiling when combining vacation and company holidays, with accruals increasing by tenure. Flexible workplace policies and a vacation sell‑back option add usability to the time‑off program.
ASML Insights
What We Do
ASML is a high-tech company, headquartered in the Netherlands. We manufacture the complex lithography machines that chipmakers use to produce integrated circuits, or computer chips. Over 30 years, we have grown from a small startup into a multinational company with over 60 locations across Europe, Asia and the US. Behind ASML’s innovations are engineers who think ahead. The people who work at our company include some of the most creative minds in physics, electrical engineering, mathematics, chemistry, mechatronics, optics, mechanical engineering, computer science and software engineering. Because ASML spends more than €2 billion per year on R&D, our teams have the freedom, support and resources to experiment, test and push the boundaries of technology. They work in close-knit, multidisciplinary teams, listening to and learning from each other.
