The Role
Provide advanced technical support by diagnosing and resolving escalated client-server issues, analyzing server logs, managing test systems, collaborating with R&D, and communicating solutions to customers. Combine QA and support duties and work in shifts while monitoring production incidents.
Summary Generated by Built In
This is a remote position.
The Second Level Support Engineer plays a critical role in delivering advanced technical support to end-users, customers, and internal teams. This position involves diagnosing and resolving complex technical issues, collaborating with other teams, and ensuring a high level of customer satisfaction.
In this role you will:
In this role you will:
- Investigate and resolve escalated technical issues that require in-depth knowledge of the product or service.
- Analyze complex problems and provide timely solutions.
- Communicate effectively with end-users or customers to understand and clarify issues.
- Provide clear and concise instructions, both in writing and verbally, ensuring customer understanding.
- Collaborate with R&D teams to resolve issues that may require specialized expertise.
Requirements
- Candidate should be based in Poland
- Understand delivery processes as well as scrum methods
- Experience with tests’ management system
- Experience in client-server system tests, including server logs analysis
- Willing to combine QA & Support positions.
- Monitor and analyze production issues while communicating with developers and customers (In writing)
- Willing to work in shifts
Referral
We are always searching for new talents and welcome your recommendations.
Have someone on your mind? Send them to us.
For a successful hire for this position, you will receive a 1000 USD Gross bonus.
Skills Required
- Candidate must be based in Poland
- Understand delivery processes and Scrum methods
- Experience with test management systems
- Experience in client-server system testing, including server log analysis
- Willingness to combine QA and Support responsibilities
- Monitor and analyze production issues and communicate in writing with developers and customers
- Willingness to work in shifts
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The Company
What We Do
Trust Sourcing LTD is an international technology outsourcing and software development company specializing in full-cycle software engineering and custom-tailored staffing services. They provide offshore talent sourcing and one-time placement solutions across Europe, Israel, the USA, Canada, and South Africa. The company helps high-tech enterprises build skilled teams and implement inventive solutions to enhance business performance and craft highly usable products for clients globally.
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