SEARCH ANALYST (46575)

Looking to start an exciting new career? City Electric Supply (CES) offers excellent career opportunities for people who are friendly and passionate about providing incredible customer service. Benefits include medical, dental, and vision insurance, 401K, paid time off, and internal growth opportunities.

About City Electric Supply

CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches worldwide of which there are over 500 branches across North America.  Our vision is to add 30-35 branches a year, while staying true to our Company values.

Summary 

We are looking for a data-driven Search Analyst to improve the onsite search experience and drive measurable business outcomes. This role will focus on analyzing search behavior, identifying gaps in results, and partnering with engineering, marketing, and product teams to optimize relevance, conversion, and customer experience.

This is a highly impactful role where you will directly influence revenue by ensuring customers can quickly find the right products. 

Essential Job Functions 

• Analyze onsite search data to identify trends, gaps, and opportunities.
• Identify high-volume, low-converting queries and recommend improvements.
• Audit product data quality impacting search (titles, attributes, taxonomy)
• Partner with engineering to improve ranking logic and query handling
• Work with data/PIM teams to improve data structure and enrichment
• Identify and resolve poor search results, irrelevant rankings, and missed matches
• Recommend boosts/bury rules based on performance data
• Monitor and report on key metrics (Conversion Rate, Zero-result Rate, CTR, Search Exit)
• Build and maintain synonym libraries (e.g., “18V” = “M18”, “wire” = “cable”)
• Identify missing or inconsistent attributes (e.g., voltage, brand, category)
• Follow content standards, SEO guidelines, and governance best practices.

Education/Experience

• Bachelor’s degree in marketing, Communications, Information Technology, Business, or a related field preferred.
• 2–5 years of experience in ecommerce, digital analytics, or search optimization.
• Strong analytical skills with experience in working with large datasets and identifying patterns
• Familiarity with CMS platforms, SEO/SEM, product data management, and digital merchandising.

Competency 

• Strong organizational, project management, and execution skills.
• Knowledge of digital content best practices, e-commerce platforms, and category management.
• Experience with tools like Google Analytics or Adobe Analytics
• Proficient in Excel, Power BI, and other Microsoft Office products.

Benefits Offered:

• Medical, Dental, Vision Insurance.
• 401(k) company match program.
• Telehealth.
• Short-term and Long-term disability insurance.
• Basic and AD&D Life Insurance paid for by the company.
• Critical Illness, Hospital Confinement, Accident Insurance, Supplemental Life Insurance.
• Employee Assistance Program.
• Mental, physical, financial wellness.
• Auto and Home Insurance discount.
• Paid Time Off and 7 paid Holidays.
• Paid Pregnancy, Parental, and Adoption Leave programs.
• Employee Discount Program.
• Training Programs.
• Internal growth opportunities in a fast-growing company.
• In some jurisdictions, state or local laws address sick leave or other leaves of absence. The Company complies with all such laws. This policy shall apply only to the extent it does not conflict with applicable law.

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

EEO Statement 

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; genetic information; national origin; sex (including same sex); sexual orientation; gender identity; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law.  We support protected veterans and individuals with disabilities through our affirmative action program.

Attention Applicants 

If you have a disability and need a reasonable accommodation to complete any part of the application process, or if you have difficulty accessing or using the online application process and need an alternative method, please contact us at [email protected] or 1-855-571-2477.

City Electric Supply is a drug free workplace.  For further information about CES, visit our website at www.cityelectricsupply.com.