At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Job Description – SRE Staff Tech Ops Lead
Job Title
SRE Tech Ops Lead
Role Summary
The SRE Tech Ops Lead is responsible for defining, implementing, and governing the enterprise-wide Site Reliability Engineering (SRE) strategy, architecture, standards, and operating model. This role ensures that reliability, availability, scalability, observability, resiliency, and operational excellence are embedded across the software delivery lifecycle and production ecosystem.
The SRE Architect will work closely with product, engineering, operations, cloud, infrastructure, and leadership teams to establish reliability standards, modernize operational practices, drive automation, and enable measurable service health improvements across the organization.
Key Responsibilities
Define and implement the enterprise-wide SRE strategy, framework, governance model, and operating model.
Establish SRE standards, policies, and best practices, including SLIs, SLOs, SLAs, error budgets, reliability KPIs, and service health scorecards.
Design and govern the end-to-end observability architecture, including logs, metrics, traces, dashboards, alerting, and event correlation.
Define and enforce Non-Functional Requirements (NFRs) such as availability, scalability, performance, resiliency, recoverability, and reliability.
Lead production readiness reviews, resiliency assessments, and reliability architecture reviews for business-critical systems.
Architect and promote automation, self-healing, auto-remediation, and runbook engineering to reduce manual effort and improve operational efficiency.
Conduct SRE maturity assessments and define roadmaps to improve reliability practices across applications and platforms.
Drive shift-left reliability adoption by embedding SRE best practices into the SDLC, testing, CI/CD pipelines, and release processes.
Partner with engineering and support teams to improve incident management, problem management, root cause analysis, postmortems, and continuous service improvement.
Evaluate, standardize, and govern enterprise monitoring, APM, observability, and AIOps tools and platforms.
Establish standards for alert quality, event correlation, noise reduction, and actionable monitoring.
Collaborate with cloud and platform teams to ensure reliable architecture and operational support in Azure cloud environments.
Drive capacity planning, performance engineering, scalability planning, and reliability trend analysis to proactively mitigate production risks.
Provide technical leadership, architecture guidance, and advisory support to stakeholders across product, engineering, operations, and leadership teams.
Mentor teams on SRE principles, operational excellence, and reliability-first engineering practices.
Required Qualifications / Must Have
10+ years of experience in SRE, DevOps, Production Engineering, IT Operations Engineering, or related roles, with strong architecture experience.
Strong hands-on experience with observability and APM tools such as Splunk, AppDynamics, Dynatrace, Datadog, New Relic, Azure Monitor, or similar platforms.
Strong hands-on experience in SRE operational processes, including:
Application support
Incident management
Problem management
Change management
Release/deployment management
Documentation and knowledge management
Strong experience defining and managing SLIs, SLOs, SLAs, error budgets, operational KPIs, and service health metrics.
Hands-on experience performing failure mode analysis, resiliency design, risk analysis, and non-functional requirement analysis to ensure robust and reliable system architecture.
Hands-on experience implementing SRE best practices throughout the SDLC lifecycle, including production readiness, release quality controls, and post-incident improvement practices.
Hands-on experience with automation using DevOps and configuration management tools.
Strong hands-on experience designing, implementing, and supporting solutions in Azure Cloud.
Coding/scripting experience in one or more languages such as Python, Java, PowerShell, Go, or Shell scripting.
Strong understanding of distributed systems, microservices, APIs, cloud-native architectures, and reliability engineering principles.
Experience with high availability, failover design, disaster recovery, backup/recovery, and business continuity planning.
Strong understanding of performance engineering, scalability, and capacity planning.
Experience working in the Retail domain.
Preferred Qualifications / Good to Have
Experience with containerization and orchestration platforms such as Docker, Kubernetes, or OpenShift.
Experience with CI/CD pipelines, Infrastructure as Code (IaC), GitOps, and modern DevOps practices.
Familiarity with AIOps, Gen AI, and Agentic AI tools for intelligent operations, automation, and incident support.
Experience with chaos engineering and resiliency validation practices.
Knowledge of Agile / SAFe methodologies, DevSecOps, and security best practices.
Relevant certifications such as:
Azure Solutions Architect / Azure Administrator
SRE / DevOps certifications
ITIL
Kubernetes certifications (CKA/CKAD)
Core Competencies
Strong communication and stakeholder management skills
Ability to influence without direct authority
Ability to work effectively across product, engineering, operations, and leadership teams
Strong analytical and problem-solving mindset
Strong decision-making and prioritization skills
Ability to translate technical reliability concepts into business impact
Strong collaboration, facilitation, and leadership capabilities
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
Salarpuria Sattva Knowledge City, Inorbit RoadLocation:
APAC Home Office Hyderabad INSkills Required
- 10+ years of experience in SRE, DevOps, production engineering, IT operations engineering, or related roles
- Strong architecture experience
- Hands-on experience with observability and APM tools such as Splunk, AppDynamics, Dynatrace, Datadog, New Relic, or Azure Monitor
- Experience with application support, incident management, problem management, change management, release/deployment management, and documentation
- Experience defining and managing SLIs, SLOs, SLAs, error budgets, operational KPIs, and service health metrics
- Experience with failure mode analysis, resiliency design, risk analysis, and non-functional requirement analysis
- Experience implementing SRE best practices throughout the SDLC
- Experience with automation using DevOps and configuration management tools
- Strong experience designing, implementing, and supporting solutions in Azure Cloud
- Coding or scripting experience in Python, Java, PowerShell, Go, or Shell scripting
- Understanding of distributed systems, microservices, APIs, cloud-native architectures, and reliability engineering
- Experience with high availability, failover design, disaster recovery, backup/recovery, and business continuity planning
- Understanding of performance engineering, scalability, and capacity planning
- Experience working in the retail domain
- Experience with Docker, Kubernetes, or OpenShift
- Experience with CI/CD pipelines, Infrastructure as Code, GitOps, and modern DevOps practices
- Familiarity with AIOps, Gen AI, and Agentic AI tools
- Experience with chaos engineering and resiliency validation
- Knowledge of Agile, SAFe, DevSecOps, and security best practices
- Azure Solutions Architect, Azure Administrator, SRE, DevOps, ITIL, or Kubernetes certifications
The TJX Companies, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The TJX Companies, Inc. and has not been reviewed or approved by The TJX Companies, Inc..
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Healthcare Strength — Health coverage is portrayed as comprehensive for eligible associates, including medical, dental, vision, and broad well-being programs.
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Retirement Support — A 401(k) with company match and other retirement-related benefits are emphasized as part of the total rewards package.
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Leave & Time Off Breadth — Paid time off options, including vacation, sick time, and paid parental leave, are available and often described as a strong aspect of the offering.
The TJX Companies, Inc. Insights
What We Do
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
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