At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Senior Engineer / SRE – Conversational AI, AI Agents and AzureLocation: Hyderabad, India
Team / Function: Enterprise Technology and Operations
What you'll do
We're looking for a hands-on Senior Developer with strong SRE skills to build and run our enterprise AI assistant and AI agents in production. You'll own the platform from start to finish: the bot, the backend, the RAG pipeline, the agents and the reusable libraries. Reliability, security and observability are part of the work from day one.
Key responsibilities
- Build a conversational assistant in C# /.NET 8 with the Bot Framework, Teams and ServiceNow.
- Design AI agents that call tools and run multi-step workflows, using Semantic Kernel or Azure AI Foundry.
- Build RAG pipelines with Azure OpenAI and Azure AI Search, including grounding, citations and guardrails.
- Create reusable.NET libraries and SDKs (NuGet) that other teams can adopt.
- Define SLOs, build observability with App Insights and OpenTelemetry, and lead incident response and RCA.
- Secure the platform with Entra ID, OAuth/OBO, managed identities and Key Vault.
Required qualifications
- 8+ years of expert-level C# /.NET and ASP.NET Core.
- Strong SRE experience: SLOs, error budgets, observability, incident management and automation.
- Hands-on experience building AI agents and production RAG solutions.
- A track record of building custom libraries or SDKs.
- Strong Azure skills, plus ServiceNow and Microsoft Graph integration.
- CI/CD with Azure DevOps or GitHub Actions, and IaC with Bicep or Terraform.
Preferred qualifications (nice to have)
- MCP
- LangChain or AutoGen
- ServiceNow Virtual Agent
- AKS/Docker
- ITSM background
- Strong systems thinking and sound technical judgment.
- Clear written and verbal communication, including explaining complex technical concepts in practical terms.
- Commitment to engineering excellence, automation and continuous improvement.
- Customer-focused mindset with a strong sense of ownership for reliability and service outcomes.
At TJX, you will not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
Salarpuria Sattva Knowledge City, Inorbit RoadLocation:
APAC Home Office Hyderabad INSkills Required
- 8+ years of expert-level C#/.NET and ASP.NET Core experience
- Strong Site Reliability Engineering experience, including SLOs, error budgets, observability, incident management, and automation
- Hands-on experience building AI agents and production RAG solutions
- Experience building custom libraries or SDKs
- Strong Azure skills
- ServiceNow and Microsoft Graph integration experience
- CI/CD experience with Azure DevOps or GitHub Actions
- Infrastructure as code experience with Bicep or Terraform
- Experience with MCP
- Experience with LangChain or AutoGen
- ServiceNow Virtual Agent experience
- AKS or Docker experience
- ITSM background
The TJX Companies, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The TJX Companies, Inc. and has not been reviewed or approved by The TJX Companies, Inc..
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Healthcare Strength — Health coverage is portrayed as comprehensive for eligible associates, including medical, dental, vision, and broad well-being programs.
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Retirement Support — A 401(k) with company match and other retirement-related benefits are emphasized as part of the total rewards package.
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Leave & Time Off Breadth — Paid time off options, including vacation, sick time, and paid parental leave, are available and often described as a strong aspect of the offering.
The TJX Companies, Inc. Insights
What We Do
TJX is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, with four global home offices, seven brands, nearly 4,700 stores in nine countries, and five distinctive branded e-commerce sites. As Associates, we make a difference with our contributions—collaborating in delighting shoppers with hidden treasures.
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