Scrum Master

Orion Innovation is a premier, award-winning, global business and technology services firm.  Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.  We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Seeking an experienced Scrum Master to partner with program leadership on a high-priority transformation initiative focused on redefining CRM workflows and driving full ownership of solution delivery. This role will lead cross-functional teams in defining clear data and UI requirements to enable intuitive, insight-driven pre-call and post-call experiences with minimal friction for field users. The ideal candidate will guide agile execution from requirement refinement through wireframing, ensuring solutions support structured planning, seamless execution, effective follow-up, and reduced administrative burden. Experience leveraging modern data and AI-driven frameworks is preferred to deliver scalable, user-centric outcomes in a dynamic environment.

Key Responsibilities and Duties:

1. Facilitate Agile Processes:

• Scrum Ceremonies: Organize and facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.

• Sprint Planning: Assist the team in defining sprint goals, planning tasks, and estimating effort for each sprint.

• Backlog Management: Work with the Product Owner to ensure the product backlog is well-groomed, prioritized, and ready for upcoming sprints.

2. Team Support and Coaching:

• Agile Coaching: Coach team members on Agile principles and practices, helping them to understand and adopt Scrum methodologies.

• Remove Impediments: Identify and remove any impediments or obstacles that may hinder the team's progress.

• Foster Collaboration: Promote a collaborative team environment where open communication, trust, and respect are encouraged.

3. Project Coordination:

• Cross-Functional Collaboration: Coordinate with cross-functional teams, including data scientists, machine learning engineers, software developers, and other stakeholders, to ensure alignment and integration of projects.

• Stakeholder Communication: Maintain clear and effective communication with stakeholders, providing regular updates on project status, risks, and issues.

4. Continuous Improvement:

• Retrospectives: Facilitate sprint retrospectives to identify areas for improvement and implement actionable plans to enhance team performance.

• Process Optimization: Continuously assess and improve Agile processes and practices to increase efficiency and effectiveness.

5. Performance Tracking and Reporting:

• Metrics and KPIs: Track and report on key performance indicators (KPIs) and metrics to measure team performance and project progress.

• Progress Reporting: Prepare and present regular progress reports to stakeholders and senior management.

6. Risk Management:

• Risk Identification: Identify potential risks and issues that may impact project delivery and develop mitigation strategies.

• Issue Resolution: Proactively address and resolve any issues that arise during the project lifecycle.

Education:

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. A master’s degree or relevant certifications (e.g., Certified Scrum Master (CSM), PMI-ACP) is a plus.

Skills and Qualifications:

• Experience: experience as a Scrum Master, with a proven track record of successfully delivering software development projects. Pharma GxP software development experience preferred

• Agile Expertise: Strong knowledge of Agile methodologies (e.g., Scrum, Kanban) and best practices.

• Leadership and Communication: Excellent leadership, communication, and interpersonal skills to effectively manage teams and engage stakeholders.

• Analytical and Problem-Solving: Strong analytical and problem-solving skills to identify issues, assess risks, and develop solutions.

• Facilitation Skills: Ability to facilitate meetings, discussions, and decision-making processes effectively.

• Proficient in Jira and PPM software.

Competencies:

• Adaptability: Flexibility to adapt to changing priorities and project requirements.

• Collaboration: Strong ability to work collaboratively with cross-functional teams and stakeholders.

• Attention to Detail: High level of attention to detail to ensure project deliverables meet quality standards.

• Continuous Improvement: Commitment to continuous learning and improvement of Agile practices and processes.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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