The Role
Serve as a servant leader coaching and facilitating Agile/Scrum teams: run ceremonies, remove impediments, protect team from shifting priorities, support Product Owner, align with programme delivery, and drive continuous improvement and delivery quality.
Summary Generated by Built In
IT Scrum Master Role
Scrum Framework
- The Scrum Master (SM) is a team-based servant leader who coaches, supports, and champions Agile philosophy, practices, and processes. (The SM is not a "mini" Project Manager or Team Lead.)
- The SM serves as the Agile team's gatekeeper, working closely with the Project Manager and/or Programme Manager, project stakeholders, and third parties to protect the team from uncontrolled work requests and shifting priorities.
- The SM collaborates with the Project Manager and/or Programme Manager to ensure alignment with the broader programme delivery framework and timelines.
- The SM's primary objective is to help the self-organising, cross-functional Agile team achieve its delivery goals through effective collaboration, team ownership, and a focus on sustainable velocity.
- The SM is responsible for identifying and removing impediments or escalating them where appropriate.
- The SM supports the Product Owner and facilitates strong team collaboration around priorities, quality, and scope.
- Demonstrate Lean-Agile leadership and behaviours, coaching the team to embrace Agile values, principles, and best practices.
- Act as the Agile team's facilitator, continuously challenging outdated ways of working and promoting Agile thinking.
- Support the team in achieving Sprint goals, maintaining delivery velocity, improving quality, estimation accuracy, and delivery flow.
- Guide the team in establishing consistent User Story estimation practices, as well as estimating larger features, themes, and epics.
- While not responsible for technical decisions or delivery, the Scrum Master should understand the delivery framework and sequencing of technical enablers to support effective planning.
- Facilitate Agile ceremonies, including:
- Backlog Refinement
- Daily Stand-ups
- Scrum of Scrums
- Sprint Planning
- Sprint Reviews/Demos
- Sprint Retrospectives
- Backlog Refinement
- Remove impediments that impact team delivery by coordinating with stakeholders and support teams where required.
- Foster a culture of continuous improvement, quality, technical excellence, and efficient delivery by supporting Communities of Practice and facilitating adherence to the Definition of Done (DoD).
- Continuously improve team dynamics, collaboration, and performance while helping resolve interpersonal conflicts and escalating people-related issues when necessary.
- Strong knowledge of Agile principles and Scrum framework with the ability to coach teams and stakeholders on Scrum theory, rules, and practices.
- Solid understanding of iterative and incremental software development.
- Good understanding of software development practices and DevOps principles.
- Proficiency with Jira and Confluence.
- Excellent verbal and written communication skills.
Scrum Framework
- Solid understanding of Scrum, including Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives, and Backlog Refinement.
- Strong facilitation skills with the ability to independently lead Scrum ceremonies and adapt them to the team's needs.
- Experience coaching Agile teams and helping them continuously improve Scrum adoption and maturity.
- Strong conflict resolution skills with the ability to identify and address team dysfunctions constructively.
- Demonstrated servant leadership, fostering collaboration, empowerment, accountability, and self-organisation.
- Experience working closely with Product Owners, Project Managers, business stakeholders, and delivery teams to facilitate effective communication.
- Proven ability to identify, manage, and remove impediments related to processes, resources, or external dependencies.
Skills Required
- Strong knowledge of Agile principles and Scrum framework
- Experience coaching Agile teams and improving Scrum adoption and maturity
- Solid understanding of iterative and incremental software development
- Good understanding of software development practices and DevOps principles
- Proficiency with Jira and Confluence
- Strong facilitation skills to lead Scrum ceremonies independently
- Ability to identify, remove, or escalate impediments affecting delivery
- Excellent verbal and written communication skills
- Conflict resolution skills and ability to improve team dynamics
- Experience working with Product Owners, Project Managers, and stakeholders
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The Company
What We Do
CyberPro Consulting (Pty) Ltd is a South African IT professional-services firm founded in 2000. It helps mid-sized and large enterprises enhance digital capabilities through enterprise, web, and mobile software, data engineering, analytics, data science, AI, cloud architecture and migration, DevOps, cybersecurity, business analysis, project management, testing, and digital transformation services. Its expertise spans banking, insurance, wealth, retail, and telecommunications clients, supporting customer journeys and user-interface design.
