About this role
Role Overview:
The ServiceNow Test Analyst plays a critical role in validating the functionality, performance, and reliability of the ServiceNow platform. This role involves designing and executing test plans, identifying defects, and ensuring that solutions meet business requirements and user expectations. The analyst will work closely with developers, business analysts, and stakeholders to ensure high-quality delivery across ServiceNow modules such as ITSM, CSM, HRSD, and ITOM.
Key Responsibilities:
Test Planning and Design
Develop comprehensive test plans, strategies, and test cases based on business requirements and system specifications.
Define acceptance criteria and ensure accurate test coverage.
Execution of Tests
Perform functional, regression, integration, performance, and end-to-end testing across ServiceNow modules.
Validate workflows, catalog items, and integrations.
Automation
Develop, maintain, and execute automated test scripts using ServiceNow’s Automated Test Framework (ATF).
Utilize other automation tools such as Selenium, Appium, or Cypress where applicable.
Defect Management
Identify, document, track, and report defects.
Collaborate with development teams to ensure timely resolution and retesting.
Collaboration
Work closely with developers, business analysts, product owners, and other stakeholders.
Participate in Agile ceremonies including sprint planning, daily stand-ups, and retrospectives.
User Acceptance Testing (UAT)
Support UAT efforts by validating that implemented solutions meet real-world user needs and business requirements.
Documentation
Maintain detailed documentation including test plans, test cases, test scripts, and test reports.
Skills and Qualifications:
ServiceNow Expertise:
Strong knowledge of ServiceNow modules including ITSM, ITOM, ITAM, CSM, and HRSD.
Experience with ServiceNow ATF and scripting (JavaScript).
Testing Tools:
Proficiency with ATF and other automation frameworks (Selenium, Appium, Cypress).
Familiarity with API testing tools like Postman for REST and SOAP integrations.
Agile Methodologies:
Experience working in Agile environments (Scrum, Kanban).
Active participation in Agile ceremonies.
Communication Skills:
Excellent verbal and written communication skills.
Strong problem-solving and analytical abilities.
Ability to tailor communication to technical and non-technical audiences.
Soft Skills
Self-motivated and adaptable to evolving technologies.
Effective in managing competing priorities.
Strong active listening and conflict management skills.
Capable of working independently and collaboratively.
Required Qualifications:
2–3 years of experience in software testing with a focus on ServiceNow applications.
Solid understanding of STLC and defect management best practices.
Bachelor’s degree in Information Technology or related discipline, or equivalent experience.
Preferred Qualifications:
ServiceNow certifications:
Certified System Administrator
Certified Application Developer
Experience with JIRA, Git, and Confluence
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.
Top Skills
What We Do
BlackRock is a global asset manager. We help investors build better financial futures. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. Our founding mission was to establish a firm that thinks differently about managing investment risks to best serve our clients, and this is still at our core today.
We challenge businesses to reach higher standards. We use technology to think beyond what’s possible. We provide investment solutions for every need. We aim to simplify a complex world. We help chart paths towards financial health. We are BlackRock, and we are invested in your financial well-being.
Follow us for global insights shaping the economy, thought leadership, and more information on culture and careers at BlackRock.
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Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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