School Success Manager (Seasonal)

Timely is your home for secondary master scheduling featuring AI optimization and support from a team of educators who know and have lived scheduling. Not only does Timely save time and headache, it unlocks resources so district and charter leaders can build a schedule that drives staffing and budget efficiencies.

We founded Timely to build the tool we wish we'd had when we were in schools -- hoping to save school leaders hundreds of hours of wasted time while allowing district leaders to enable their academic, budget and staffing priorities. Our solution addresses the needs of school-based employees who toil away building schedules and central office employees who need visibility into them.

After completing a successful pilot during the 2022-23 school year, we have scaled our impact across the country. Through a lean approach, we've achieved impressive growth - 8.0x and 3.6x ARR increases in consecutive years - with extraordinary renewal rates (95% logo retention, 96% gross revenue retention). Today, Timely is serving schools across 14 states and Washington D.C. This growth has been driven by our strong product-market fit, deep understanding of education, and commitment to customer success.

As a seasonal School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. During peak scheduling season, January - July, you'll work full-time, directly with our school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.

Seasonal School Success Managers lead all aspects of Timely’s customer-facing support model. 

• Own a portfolio of schools 

  • Own and manage a portfolio of district and charter school partners through the Timely customer journey

  • Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needs

  • Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams

  • Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates

  • Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities

• Implementation leadership

  • Drive the end-to-end implementation process for each partner across a portfolio of schools

  • Lead onboarding and training for new and returning partners 

  • Support the data integration process by collaborating with our partners’ IT teams and Timely’s data integration team, owning aspects of the data owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the Timely the app)

  • Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering team

  • Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution 

The role requires someone with:

• Meaningful experience developing middle and/or high school schedules 

• Willingness to roll up sleeves and work in a scrappy environment

• A desire and flexibility to work seasonally from January - July

The following additional experiences would also be a plus:

• Experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals 

• Experience in a fast-paced, entrepreneurial environment

• An experienced scheduler: You have lived secondary scheduling and have at least 3 years of experience building and owning a middle and/or high school schedule

• A “school person:” You’ve worked at least 5 years inside a school. You understand the operations and culture of schools and identify as such

• Detail-oriented: You meticulously review schedules, slides, and other related documents with critical attention to detail

• Strategic: You can take in many different signals, cut through the noise, and deliver for our district/CMO and school partners

• Efficient: You are excited to build an impactful product in a lean environment. You can handle multiple priorities, tasks, and requests at the same time

• Collaborative: You have experience working across cross-functional teams and are comfortable in an environment requiring constant collaboration with other colleagues

• Passionate about schools: You are driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve students

• The position is a seasonal, full-time, salaried position from January through July

• This role does not include health benefits, but does have access to the company's flexible PTO policy