Scheduling Supervisor

The Scheduling Supervisor will assist the Director of Administration by participating in hiring, training, mentoring, measuring and supervising of excellent and productive teams in the following areas of responsibility: Scheduling Team including Workman’s Compensation and Operator Team.

Elite Sports Medicine + Orthopedics offers a competitive compensation package for full-time members including: Three Medical Plans Options (your choice of a PPO or HDHP), Dental and Vision Coverage, Health Savings Account (with HDHP), Employee Assistance Program, Company Provided Basic Life, AD&D and Long-Term Disability, Voluntary Life and Short-Term Disability, PTO Accrual, Paid Holidays, and 401(k) + employer match.

MINIMUM ESSENTIAL JOB REQUIREMENTS

• Manage the performance and processes of the Scheduling Team and Operator Team
• Complete and submit team members’ annual reviews and quarterly conversations in a timely manner
• Maintain Scheduling Specialist Playbook and Operator Playbook
• Set and meet departmental Key Performance Indicators
• Complete audits of each Scheduling Specialist and report back to Director of Administration as appropriate
• Help develop and maintain reporting
• Conduct regular team meetings and huddles
• Other projects as needed to ensure teams’ success
• Provide coverage in the queue as needed
• Review recorded calls and audit for accuracy, share and coach results to team members
• Participate in setting and meeting quarterly and annual team and individual goals

REPORTING

• Complete reports as follows and email Director of Administration with weekly numbers
  • Appointments scheduled
  • Calls answered
  • Abandonment rate
  • Error rate
• Review Daily Schedule Report to include sending schedule audit to team for corrections
• Review Work Group Summary Report daily to ensure Queue scheduling is staffed appropriately
• Review Operator Work Group Summary daily to ensure Operators are staffed appropriately
• Review Brightmetrics Reporting On-Demand for Queue Schedulers and Operators

TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work may be performed in a remote office setting per the terms and conditions listed in the Telework Policy and Team Member Handbook.  
• Prolonged periods sitting at a desk and working on a computer, telephone and other office equipment
• Prolonged periods of standing and moving
• Must be able to lift up to 10 pounds occasionally / Must be able to lift up to 50 pounds at one time
• Must be able to withstand physical and emotional stress
• May be exposed to bloodborne pathogens and occupational dangers such as needle pricks
• Must be able to carry, pull, push and lift equipment necessary for care

KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS

• Four year college degree preferred
• At least 3 years’ experience in medical practice, hospital or other medically based company preferably supervising other team members
• Excellent written and verbal skills
• Ability to handle difficult people and situations
• Delegation, prioritization and organizational skills
• Numerical and computation skills for reporting
• Fundamental understanding of orthopedic medical practice
• Command of relevant HIPAA and OSHA laws as they affect areas of supervision
• Critical software knowledge (Greenway, MS Office Suite)
• Goal orientated
• Problem solving and process development
• Professional appearance and demeanor

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.