Description
Scheduling Manager provides leadership to a team of Scheduling Specialists. The Scheduling Manager ensures accurate workforce schedule planning, optimized staffing allocation, effective attendance control, and smooth daily scheduling operations, while maintaining high standards of efficiency and driving continuous process improvements.
Responsibilities
- Lead, guide and oversee the Scheduling Unit to ensure effective team performance and smooth scheduling operations
- Provide ongoing training, create development plans, and conduct performance reviews
- Ensure team follows internal processes and standards
- Oversee the creation of shift rotas and break plans for all studio staff
- Ensure schedules are always aligned to business needs, operations requirements, and forecasted traffic
- Oversee last-minute replacements and ensure real-time staffing coverage
- Design and continuously improve the scheduling process, tools, templates, and rules
- Use data and forecasting metrics to optimize workforce distribution
- Clearly and promptly inform leadership of staffing forecasts, team requirements.
- Produce regular reports and analyses for management (scheduling performance, staffing levels, upcoming risks, overtime, gap- filling statistics)
- Maintain accurate documentation of scheduling rules, policies, and procedures
- Ensure compliance with company internal policies and Labor Cod
Requirements
- Bachelor's degree in business administration, Operations Management, or a related field
- Minimum of 3 years of experience in Live Casino, with at least 1 year in a leadership or supervisory position
- Huge plus is being familiar with Jira or similar project management tools and experience working with scheduling software and performance management systems
- Strong team management and staff coordination skills
- Conflict resolution and problem-solving abilities
- Ability to manage change
- Fluent in Armenian, English, and Russian (written and spoken); knowledge of other languages is a plus
Top Skills
What We Do
Digitain is an industry-leading iGaming software provider with cutting-edge solutions, catering to the online, mobile, and land-based sectors. With a proven track record of excellence, we offer our partners a world-class Sportsbook, the most reputable, trustworthy and feature-rich iGaming Platform, a comprehensive payment gateway - Paydrom, Virtual Sports, and more. Whether our partners prefer a Turnkey solution or seamless API integration, our comprehensive offerings empower them to deliver exceptional experiences to their customers.
At Digitain, we prioritize innovation, superior technology, and agile development methodologies. We are committed to delivering creative, cost-effective, and customized solutions that precisely meet the unique needs of our partners.
Our industry recognition includes prestigious awards from International Gaming Awards, SiGMA Awards, SBC Awards, EGR B2B Awards, and much more.
Digitain (MT) Limited, is a company registered in Malta with registration number C 87254 and having its registered address at Dragonara Business Centre, 5th floor, Dragonara Road, SAINT JULIANS, STJ3141 Malta.
Digitain (MT) Limited is licensed and regulated by the Malta Gaming Authority under a Critical gaming supply license MGA/B2B/592/2018 Issued on the 29th of January 2020.
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