We are a leader in non-medical home care serving individuals with special needs across Arizona. Our organization is dedicated to delivering service excellence to individuals with disabilities and the elderly. We are seeking an individual with a passion for serving others to fill the role of Scheduling Manager in our Phoenix office. This position is a pivotal part of our Home Care Coordination Team. If you are committed to nurturing and improving the human experience, we would like to meet with you.
The Scheduler is responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staffing, and maintaining continuity of care to best meet the needs of the clients.
JOB DUTIES
- Schedule shifts by matching caregiver qualifications and availability to clients’ needs.
- Maintain computer schedules and ensure timely data entry for clients and caregivers.
- Contact clients and caregivers regarding day-to-day scheduling changes.
- Enter and maintain client and caregiver information into the database.
- Identify and address scheduling issues (i.e., call-offs, no-shows, etc.)
- Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members, and referral sources.
- Maintain absolute confidentiality of all information about employees, clients, and clients’ families.
BENEFITS:
- Health insurance
- Dental Insurance
- Vision insurance
- Life Insurance
- Vacation and paid Sick Time
REQUIREMENTS:
- Bilingual, fluent in Spanish and English
- Knowledge of In-home care
- High school diploma or equivalent
- Minimum of two years of customer service experience
- Professional verbal and written communication skills
- Ability to type a minimum of 35 wpm
- Must be comfortable with using technology
- Must be detail-oriented, organized, and adaptable to change
- Must be a team player
- Good listening skills.
- Dependable and Punctual
SALARY: $44,000.00 to $46,000.00 /year
SCHEDULE:
Full-time, Salaried exempt position may include other administrative duties as assigned, schedule flexibility, and an on-call rotation (availability).
Hours: Monday to Friday, 8:00 AM – 5:00 PM, will vary depending on need.
Job Type: Full-time
#IND
Skills Required
- Bilingual, fluent in Spanish and English
- Knowledge of In-home care
- High school diploma or equivalent
- Minimum of two years of customer service experience
- Professional verbal and written communication skills
- Ability to type a minimum of 35 wpm
- Comfortable with using technology
- Detail-oriented, organized, adaptable to change
- Team player
- Good listening skills
- Dependable and punctual
