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Scope of Position
The Ohio State University Medical Center is committed to improving access and service to customers. The Scheduling Lead Coordinator functions as an integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect. This position ensures access to OSUMC physicians and services and coordinates and supports the functions of integrated access services as well as ensures proper data collection/support for an accurate bill. Additionally, the Patient Access Lead is the product line/service line knowledge expert for product and/or is proficient in scheduling across all scheduling product lines. In addition, the lead is proficient in performing the pre-registration process at the point of scheduling.
Position Summary
The Scheduling Lead Coordinator is an expert in product or service line area (i.e. physician appt. scheduling, OR/admission, radiology outpatient procedures, full service cardiology scheduling). Responsible for providing consumers (physicians and patients) with accurate, up-to-date information regarding their physicians products, services and general procedures, as well as maintaining software to ensure accuracy of same information. Schedule first time appointments and/or other appointments as assigned. Assures accurate information is gathered to support clinical and financial needs. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one phone call. Solves routine and complex customer problems. Communicates regularly with physicians, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Displays the highest level of customer service, attentiveness and consideration possible in all cases. Uses integrated health information systems and telecommunication technology and customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated and seamless entity. Generates system reports and utilizes system reporting tools to demonstrate product line success and/or lack of relative to referrals, access, appointments, wait times. Presents product line/service line information to key audiences such as service line physicians, and other audiences as assigned. Collaborates with these same audiences as necessary for problem resolution.
Minimum Qualifications
High School Diploma or GED. PC knowledge and interpersonal, verbal and written communication. Certification or vocational training may be required. Associate degree in relevant field may be preferred. 4 years of relevant experience required. 6 or more years of relevant experience preferred.
Medical terminology, ICD-9 diagnosis coding and third party reimbursement experience a plus. Demonstrated ability to work in multiple Databases for management and reporting. Ability to work in self-directed manner while interacting with consumers, physicians and all medical center faculty and staff. Familiarity with OSUMC and its entities preferred.
Career Roadmap
FUNCTION: Finance
SUB-FUNCTION: Revenue Cycle - Scheduling
CAREER BAND: Individual Contributor - Technical
CAREER LEVEL: T4
Additional Information:Location:James Cancer Hospital (0375)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Skills Required
- High school diploma or GED
- PC knowledge
- Strong interpersonal, verbal, and written communication skills
- Certification or vocational training may be required
- Four years of relevant experience
- Ability to work with multiple databases for management and reporting
- Ability to work independently while interacting with consumers, physicians, faculty, and staff
- Associate degree in a relevant field
- Six or more years of relevant experience
- Medical terminology experience
- ICD-9 diagnosis coding experience
- Third-party reimbursement experience
- Familiarity with OSUMC and its entities
What We Do
The Salmon P. Chase Center for Civics, Culture, and Society was established by the State of Ohio in 2023 to research and teach the historical ideas, traditions, and texts that have shaped the American constitutional order.
