Description
Scheduling Coordinator - ABC Home Healthcare Professionals
Work in our Wakefield/Lawrence Office
Full-time with Benefits - Monday through Friday - 8:30am - 5pm
In this key role you will coordinate services between our clients' needs and staff availability to ensure continuity of care. You will work with our team to provide the best care and services possible to our clients and respond to client and staff issues promptly to ensure issue resolution and customer satisfaction.
ABC Home Healthcare Scheduling Coordinator Responsibility and Duties:
- Receive telephone calls regarding scheduling issues and requests for new services.
- Triage calls and escalate issues as needed.
- Track all schedule changes, notify all relevant parties, and update the computer system.
- Requires heavy telephone work, customer interface, the ability to juggle multiple priorities in a fast-moving small business.
ABC Home Healthcare is seeking a team player to join our smoke free office with strong communication, organizational and customer service skills, a good memory and excellent follow-through skills. You must be an effective listener and be able to communicate effectively and with compassion.
ABC Home Healthcare Scheduling Coordinator Benefits:
Health and dental insurance coverage
401k with Generous Employer Match
Paid Holidays and Vacation
Paid Sick Time
If you are organized, compassionate and dependable, JOIN a company that is invested in you! Apply today!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Free parking
- Health insurance
- Life insurance
- Paid orientation
- Paid sick time
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Requirements
This position could be a great opportunity for an experienced Home Health Aide or C.N.A.Scheduling Coordinator Requirements:
- Office experience preferred, Home Care, Medical, scheduling or related experience is a plus.
- Proven Customer Service skills and ability to develop strong relationships.
- Strong attention to detail and organizational skills.
- The ability to multi-task in a fast-paced environment.
- The ability to exercise good judgment and decision making.
- Self-starter with the ability to work independently.
- Strong written and verbal communication skills and interpersonal skills.
- Strong computer skills.
- Bachelor's degree or equivalent preferred.
- Able to speak Spanish strongly preferred
Skills Required
- Proven customer service skills and ability to develop strong relationships
- Strong attention to detail and organizational skills
- Ability to multi-task in a fast-paced environment
- Ability to exercise good judgment and decision making
- Self-starter with the ability to work independently
- Strong written and verbal communication and interpersonal skills
- Strong computer skills
- Office experience
- Home care, medical, scheduling or related experience
- Bachelor's degree or equivalent
- Ability to speak Spanish
What We Do
ABC Home Healthcare Professionals is a family-owned, full-service home care agency managed by nurses and Certified Geriatric Care Managers. They provide personalized medical and non-medical home care services to both private pay and state-funded clients across the metro Boston, North Shore, Merrimack Valley, and Cape Ann communities in Massachusetts.
