📍 Location: Mechanicsburg, PA | Onsite
🕒 Schedule: Monday–Saturday | One Weekday Off
- Monday–Friday: 11:30 AM–8:00 PM, with one weekday off
Saturday: 8:30 AM–5:00 PM
Looking for a fast-paced opportunity where you can help customers, keep operations running smoothly, and make a direct impact on business results?
West Shore Home is hiring a Revenue Efficiency Coordinator to support our scheduling and customer service operations. In this role, you’ll communicate with customers to schedule, reschedule, and confirm upcoming appointments, helping maximize scheduling efficiency and keep projects moving toward installation.
This is a high-volume, metrics-driven role focused on communication, organization, problem-solving, and delivering an exceptional customer experience.
What You’ll DoMake outbound calls to schedule, reschedule, and confirm customer installation appointments
Answer incoming calls and direct customers to the appropriate team when needed
Identify opportunities to fill open appointment slots and offer customers earlier dates when available
Respond to customer voicemails and chat inquiries
Accurately document appointment details and customer interactions in our CRM system
Monitor scheduling progress and work toward established performance goals
Partner with internal teams to keep projects progressing toward installation
Deliver exceptional customer service while helping the business meet its revenue targets
Strong communication and customer service skills
Ability to manage a high volume of calls while staying organized and accurate
A proactive, results-oriented mindset
Strong attention to detail and follow-through
Ability to work independently and collaborate effectively with a team
Comfort working in a fast-paced, metrics-driven environment
High school diploma or equivalent required
Previous customer service experience preferred
$19.39–$20.39/hour starting pay
Paid training
Medical, Dental, and Vision insurance
401(k) with company match
PTO and paid holidays
Employee discounts and referral program
Career growth opportunities
West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.
We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.
#CorpCH
#ZR
Skills Required
- High school diploma or equivalent
- Strong communication and customer service skills
- Ability to manage a high volume of calls while staying organized and accurate
- Proactive, results-oriented mindset
- Strong attention to detail and follow-through
- Ability to work independently and collaborate effectively with a team
- Comfort working in a fast-paced, metrics-driven environment
- Previous customer service experience
What We Do
West Shore Home is a technology-enabled American home remodeling company founded in 2006 by B.J. Werzyn. The company specializes in high-quality bathroom, window, door, and flooring remodeling services. It utilizes full-time employee installation teams and proprietary digital measurement technology to simplify the remodeling process for homeowners, focusing on faster installations, clearer communication, and greater consistency across every project nationwide.
