The Role
Coordinates preventive maintenance scheduling, repair service quotes, customer and technician communications, work orders, parts tracking, service history, invoicing support, and contract change requests. Maintains scheduling systems, audits schedules, processes service requests, updates customers, and participates in rotating on-call coverage. Requires strong organization, communication, multitasking, customer service, problem-solving, and time-management skills, along with Microsoft Office proficiency and three years of scheduling or dispatching experience.
Summary Generated by Built In
Are you a consistent, detail-oriented individual with excellent organizational and communication skills? Join our team as a Scheduling Coordinator and play a crucial role in coordinating preventive maintenance services for our valued customers.
As a Scheduling Coordinator, you will be an integral part of our Field Service Operations team, ensuring the smooth scheduling of maintenance services and providing top-notch customer service.
Responsibilities:
- Schedule, quote, and discuss repair services with customers and technicians.
- Accurately maintain daily, monthly, and annual T&M and PM scheduling systems to include processing, updating, and auditing weekly schedules and work orders.
- Maintain the T&M Parts process and communicate to the customer when parts have been ordered and received as needed.
- Maintain and research all month-end scheduling open tickets needed to process invoices.
- Update customers on services and invoices both in person and over the phone.
- Open work orders and update applicable systems with service history, as well as process and close work orders for completed work.
- Process and respond to scheduling requests from customers, technicians, and engineers.
- Communicate POC Site changes and submit items requiring Contract Amendment/Adjustment to Customer Account to the Contracts department.
- Participation in a rotating on-call schedule.
- High School Diploma required; Associate’s Degree strongly preferred.
- Three (3) years’ experience in service industry scheduling or dispatching.
- Customer Service Experience required.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with WennSoft Service and/or Great Plains Software is a plus.
Success Characteristics:
- Excellent communication and multitasking skills.
- Strong organizational skills with attention to detail.
- Sense of urgency and prioritization skills.
- Self-motivated with excellent problem-solving skills.
- Strong conflict resolution skills.
- Excellent time management skills.
- Adaptability and ability to remain calm in stressful situations.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift 15 pounds.
- Navigate various departments within the organization's facilities.
If you are a self-starting, multi-tasker with a "Can Do" attitude, we invite you to apply! Join us and be a part of a dynamic team committed to delivering exceptional service to our customers.
Prime Power Services, Inc. is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, personal appearance, family responsibility, matriculation or political affiliation, or other legally protected status. Prime Power Services maintains a drug-free workplace.
Skills Required
- High School Diploma
- Associate's Degree
- Three years of experience in service industry scheduling or dispatching
- Customer service experience
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Familiarity with WennSoft Service and/or Great Plains Software
- Excellent communication and multitasking skills
- Strong organizational skills and attention to detail
- Problem-solving, conflict resolution, prioritization, and time-management skills
- Ability to lift 15 pounds
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The Company
What We Do
Prime Power Services is your standby and emergency power source, because we understand what that means to you. At the critical moment when someone’s health is on the line, or when the community needs us after a natural disaster, Prime Power is the trusted source to Bring Power Back to Life. Prime Power Services employs only the most talented engineers and field technicians to support the needs of its family of customers across the southeast. Prime Power’s employees include some of the most respected names in the on-site power maintenance business. The Project Team comprises electrical and mechanical engineers who have more than 200 years of combined experience with more than 7 generator types and 13 different engine makes
