Scheduling Coordinator

Description

Metro Fire + Security has been serving Arizona since 1972.  We are a full-service fire protection company that offers statewide service in Arizona, California, New Mexico, Nevada and Texas  We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service.

From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer.

Great company culture with room to grow.

The Scheduling Coordinator for Nevada serves as Metro Fire’s primary point of contact for non-emergency calls. This role is responsible for coordinating daily operations, including monitoring service routes, scheduling technicians, and managing incoming communications. The ideal candidate can effectively multitask in a fast-paced environment, demonstrate strong communication and organizational skills, possess solid interpersonal abilities, and can work independently with minimal oversight.

Responsibilities  

Answer non-emergency calls and document important information through company software

Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments

Call customers to set-up service and manage logistics of job (i.e., setting up lifts, securing equipment, obtaining building codes or reports, distributing keys, etc.)

Enter data into the company system and maintain logs, records of calls, activities, and other required information.

Build out customer contracts and ensure all services required are included in the contract.

Set up new customers in software (Profit Zoom)

Verify all dispatched service tickets and inspection reports are completed, then uploaded to system

Operate and manage a multi-line telephone console system.

Use phone and computer system to direct technicians to the appropriate job sites in an efficient manner.

Follow-up with customers on services needing to be completed semi-annually and annually.

Perform other related duties as assigned or required by the role.

Requirements

High school diploma/ GED

Authorized to work in the US

1+ year prior, relevant work experience, specifically with dispatching

Able to work Monday - Friday, between the hours of 6:00AM – 5:00PM – in office, depending on the needs of the department.

Working knowledge of Microsoft Office Suite which includes Outlook, Word, Excel, Teams, etc. 

Able to multi-task and prioritize work according to urgency.

Able to work well under pressure.

High precision/detail-oriented

Excellent communication and interpersonal skills

Fast typing with experience in data entry

Does not take short-cuts; works effectively and efficiently while performing all aspects of the required job. 

Preferred

Knowledge of Fire Protection Industry a plus, but not required

Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity

Bilingual – ability to speak Spanish 

Benefits

Medical

Dental

Vision

Paid Time Off

Paid Holidays

401(k) matching