Scheduling Coordinator - Corporate Office

Cook’s Pest Control, Inc., a family-owned business, has over 300,000 customers, 1700+ employees and 41 locations. Cook’s has been servicing customers for almost 100 years and is known throughout the Southeast for their integrity, community involvement, and commitment to excellence. With that kind of reputation, it’s no wonder we have been named one of the most successful Pest Control companies in the United States!

The Scheduling Coordinator will efficiently schedule appointments for service technicians under the direction provided by the corporate office and district management, and professionally communicate/coordinate appointment information with Cook’s customers.

Specific Duties Include:

• Schedule service treatment/inspection appointments for current or new customers to be performed by service technicians.

• Use company tools/resources to route appointments in the most time-efficient manner possible.

• Communicate with customers professionally, make every effort to accommodate their needs, and express appreciation whenever appropriate.

• Work with district employees and customers to resolve scheduling conflicts if they occur.

• Provide customers with general product/service information and perform general accounting functions on behalf of a customer, such as taking payments, answering billing questions, etc.

• Communicate professionally and constructively with various staff members in the district offices and home (corporate) office.

• Maintain an up-to-date knowledge of company policies, practices, procedures, and terminologies.

• Recommend process improvements to corporate management.

• Other duties as assigned.

Saturdays and evening work may be required at times.

• High School Diploma or equivalent
• Previous customer service experience is required.
• Must have great computer skills and be comfortable using various web-based applications.
• Excellent phone, text and email communication skills are a must.
• Good Problem-solving and conflict resolution skills are required.
• An acceptable Drug Test, Criminal Background check and Driving Record is required.

Along with a great place to work, Cook’s employees enjoy:

• Competitive Pay!
• Health, Dental, Vision, Life, Disability!
• 401(k) Retirement Plan with Company Match!
• Paid Time Off + Holidays!
• Mentorship & Advancement opportunities!

* Cook’s is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.