Description
Florida Physician Specialists has an immediate opening for a Medical Appointment Scheduler/Operators in our McIver Clinic division, located on Lomax Street in Jacksonville, FL. If you are a punctual, reliable and enthusiastic person, we want to hear from you!
The Medical Appointment Scheduler/Operator will be responsible for answering the phone and working with patients in person to schedule medical appointments, in addition to directing patient calls and taking messages using a multi-line telephone system. This is a fast paced, busy urology practice with over 13 providers and 5 locations.
Schedule: Monday-Friday, 8:00am - 5:00pm
Essential Functions:
- Answer high volume incoming calls to coordinate and schedule patient appointments
- Greet incoming patients and schedule or reschedule appointments
- Collect patient personal data and insurance information
- Make calls to reschedule appointments when necessary
- Answer questions and provide other information as requested
- Direct calls to other departments and relay necessary messages to staff.
- Maintain the strictest patient confidentiality and adhere to HIPAA guidelines.
Requirements
Requirements
Ideal candidates for this position will have:
- Prior customer service experience in a healthcare setting
- Prior scheduling experience in a medical office setting
- Ability to consistently deliver excellent customer service with a patient-care focus
- Excellent communications skills, both verbally and in writing
- Ability to handle sensitive and confidential information
- Computer proficiency
- High School Diploma or equivalent (required)
Experience:
- Medical Office: 1+ years (Required)
- Customer Service: 1+ years (Required)
- Computer Skills: 3+ years (Preferred)
Skills Required
- High School Diploma or equivalent
- Medical office experience (1+ years)
- Customer service experience in healthcare (1+ years)
- Prior scheduling experience in a medical office setting
- Ability to handle sensitive and confidential information / adhere to HIPAA
- Excellent verbal and written communication skills
- Computer proficiency
- Computer skills (3+ years)
What We Do
McIver Urological Clinic is a specialized medical practice in Jacksonville, Florida, dedicated to diagnosing and treating urological health issues for both men and women. They offer comprehensive care encompassing medical and surgical treatments, including drug therapy, minimally invasive procedures, and advanced urological surgery. The clinic specializes in treating urologic cancer, prostate disorders, and urinary infections using state-of-the-art technology like the da Vinci Surgical System.
