SECTION 1: Job Summary (Summary of the basic functions of the position)
Schedules appointments and performs various clerical duties to assist patients and clinical staff in
providing patient care by performing the following duties:
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
- Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
- Verifies all pertinent patient demographic information in computer system, including insurance information.
- Confirms patients’ appointment and answers incoming questions about appointments.
- Instructs patients in locations and directions.
- Enters appropriate data into computer and retrieves data.
- Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
SECTION 3: Experience Requirements
- Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience
SECTION 4: Knowledge, Skills and Abilities Requirements
- Detail oriented, professional attitude, reliable
- Management and organizational skills to support the leadership of this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and teammate support needs
- Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 5: Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Benefits:
- Medical, Dental, & Vision
- 401k
- PTO & Paid Holidays
- Company Paid Life Insurance
- Employee Perks Program
Skills Required
- At least one year of work experience in a medical office, or three to six months of related experience and/or training, or an equivalent combination of education and experience
- Detail-oriented, professional, and reliable
- Management and organizational skills
- Ability to follow or provide verbal and written instructions with sufficient grammar and spelling skills
- Effective English verbal and written communication skills
- Interpersonal skills for customer service, functional, and teammate support
- Basic to intermediate mathematical and analytical problem-solving ability
- Basic to intermediate computer operation skills
- Proficiency with Microsoft Excel, Word, and Outlook
- Knowledge of systems related to the job function
- Knowledge of applicable state and federal regulations
- General understanding of HIPAA guidelines
What We Do
U.S. Dermatology Partners is one of the largest physician-owned dermatology practices in the United States, providing premier medical, surgical, and cosmetic skin care to over two million patients annually. With more than 130 locations across nine states, the organization focuses on patient-first care, combining the personalized experience of private practice with a coordinated network of specialized physicians and national thought leaders.
