SECTION 1: Job Summary (Summary of the basic functions of the position)
Schedules appointments and performs various clerical duties to assist patients and clinical staff in
providing patient care by performing the following duties:
SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)
- Schedules all appointments for providers in computer, except patients for patients needing procedural appointments (i.e., Mohs, excisions, cryotherapy, laser)
- Verifies all pertinent patient demographic information in computer system, including insurance information.
- Confirms patients’ appointment and answers incoming questions about appointments.
- Instructs patients in locations and directions.
- Enters appropriate data into computer and retrieves data.
- Answers telephone, and directs patients, salespeople, and visitors to the correct telephone extension, takes messages as needed
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
SECTION 3: Experience Requirements
- Minimum one year of work experience in a medical office, or three to six months related experience and/or training or equivalent combination of education and experience
SECTION 4: Knowledge, Skills and Abilities Requirements
- Detail oriented, professional attitude, reliable
- Management and organizational skills to support the leadership of this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and team mate support needs
- Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
SECTION 5: Supervisory Responsibilities:
- This position has no supervisory responsibilities.
Skills Required
- Minimum one year of work experience in a medical office or 3-6 months related experience/training or equivalent combination of education and experience
- Detail oriented, professional attitude, reliable
- Management and organizational skills to support leadership of this function
- Ability to follow or provide verbal and written instructions with sufficient grammar and spelling
- Interpersonal skills to support customer service and team support; able to communicate effectively in English, verbally and in writing
- Mathematical and analytical ability for basic to intermediate problem solving
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel
- Proficiency with Microsoft Word
- Proficiency with Microsoft Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position and general understanding of HIPAA guidelines
What We Do
U.S. Dermatology Partners is one of the largest physician-owned dermatology practices in the United States, providing premier medical, surgical, and cosmetic skin care to over two million patients annually. With more than 130 locations across nine states, the organization focuses on patient-first care, combining the personalized experience of private practice with a coordinated network of specialized physicians and national thought leaders.
