SV Tech Systems prides itself in being the leading provider of recruitment and staffing services for a wide range of industries. We provide staffing services to firms throughout the United States and Canada. We attract the best pool of talent with the aim of nurturing sound work ethics and solid values amongst a highly motivated and diverse workforce. We provide world-class technology services by constantly exploring and implementing innovative solutions that drive long-term value to our customers. We believe that success is a measure of performance; therefore, we help customers envision and shape their future around the key drivers of technology, productivity and cost-effectiveness. Our expertise is derived from years of delivering world class IT staffing services to every company from a small start up to the fortune 500. SV Tech is committed to delivering innovation; therefore we collaborate with our clients to help them become high-performance businesses.
Job DescriptionJOB DUTIES:
-Second-level professional technical support and primarily responsible for resolving complex technical issues.
-Serves as escalation point for other technical support staff in subject matter areas.
-Develop, refine and support deployment processes for operating systems and software package distributions to end computing devices.
-Ensure technology implementations meet business needs and goals, fulfills user requirements and continually identify and resolve system issues.
-Collaborate with Service Directors, Line Managers and team on process improvements.
-Conduct analysis on ticket trends and/or service metrics to recommend improvement and often lead the implementation process.
-Work with IT professionals and end users to assess system and training needs for applications and packages supported.
-Create, coordinate, and conduct IT training and educational programs for IT professionals.
-Develop and implement documentation policies as well as standards and procedures.
-Develop comprehensive test plans and ensure they are thoroughly analyzed to provide information for process improvement.
-Participate in service staff team meetings; bring and present on current EUS challenges and provide solutions.
-Research and participate in relevant training opportunities and resources to stay current on workstation support technologies and industry developments.
-Accurately track and report effort spent on assigned services.
QualificationsREQUIRED QUALIFICATIONS:
-BA/BS degree in a related field and two (2) years of related work experience or four (4) years of related experience with a non-related degree.
-Experience with development and distribution of software packages and operating systems to end devices utilizing Microsoft ConfigMgr (SCCM).
-Scripting experience with one or more of the following: Visual Basic (VB), Powershell, Python, Perl, JavaScript or batch.
-Experience supporting multiple operating systems
-Experience installing, configuring and troubleshooting a variety of applications (resident and virtual) as requested by customer.
PREFERRED QUALIFICATIONS:
-Experience utilizing tools for monitoring and reporting metrics within a computer management and software development and delivery environment; focusing on performance, capacity, optimization and areas of expansion.
-Experience managing organizational units within an Active Directory Domain Services.
-Experience utilizing Microsoft App-V, JAMF Casper, Citrix XenDesktop or XenApp.
-Familiarity with ITIL good practices and procedures.
-Ability to address advanced technical enhancements and requests for service.
-Excellent problem solving, organization, presentation and interpersonal communication skills.
-Excellent Customer service and organizational skills
-Excellent verbal and written communication skills.
-Excellent trending and data analysis skills.
-High energy and team focused personality.
Additional InformationRegards,
Praveen,
Technical Recruiter,
830 Stewart DR, Suite # 241 Sunnyvale, CA-94085
Office: (408)-496-3744. |Fax: 408-716-2410
Email: [email protected] |Web: www.svtechsystems.com
Gtalk: [email protected]
www.linkedin.com/in/praveenusitrecruiter/
Skills Required
- BA/BS degree in a related field with two (2) years related experience, or four (4) years related experience with a non-related degree
- Experience with development and distribution of software packages and operating systems using Microsoft ConfigMgr (SCCM)
- Scripting experience with one or more: Visual Basic (VB), PowerShell, Python, Perl, JavaScript, or batch
- Experience supporting multiple operating systems
- Experience installing, configuring and troubleshooting a variety of applications (resident and virtual)
- Experience utilizing monitoring and reporting tools for performance, capacity, optimization and expansion
- Experience managing organizational units within Active Directory Domain Services
- Experience with Microsoft App-V, JAMF Casper, Citrix XenDesktop or XenApp
- Familiarity with ITIL good practices and procedures
- Strong problem solving, presentation, interpersonal, customer service, written communication, and data analysis skills
What We Do
SV Tech Systems Inc is a leading provider of recruitment and staffing services across various industries, operating in the United States and Canada. The company specializes in delivering world-class technology services by implementing innovative solutions and high-quality IT staffing, helping clients envision and shape their future around the key drivers of technology, productivity, and cost-effectiveness.
