SBU Account Manager (Hybrid)

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot’s collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Position Overview: We are seeking a client-focused and detail-oriented Select Business Account Manager to manage and support a portfolio of commercial insurance clients. This role is responsible for servicing client accounts, supporting new business and renewal activity, processing policy changes, coordinating with carriers, and delivering a high-quality client experience. The ideal candidate has strong commercial lines knowledge, excellent communication skills, and the ability to build trusted relationships with clients, Producers, carriers, and internal teams. This position plays a key role in supporting client retention, accurate policy servicing, and effective coordination across the Client-Carrier-Agency relationship.

Work Arrangement: This is a full-time position working in our office located in Dallas, TX with hybrid work arrangements considered.

Professional Responsibilities:

• Manage and service a portfolio of select business accounts, providing timely, professional, and accurate support to clients.
• Pre-qualify new business opportunities according to agency guidelines and gather underwriting information needed for quotes and submissions.
• Collaborate with Producers to collect client information, prepare applications, obtain quotes, and support new business opportunities.
• Assist with policy renewals and remarketing efforts to ensure clients receive appropriate coverage and competitive carrier placement.
• Prepare proposals, collect signatures, submit documents to carriers, and manage timely follow-up throughout the application and submission process.
• Educate clients on insurance coverages, exclusions, exposures, and policy details to help them make informed decisions.
• Process new business, endorsements, cancellations, certificates of insurance, policy documents, and other service requests in accordance with carrier requirements and agency procedures.
• Document client interactions, policy changes, account updates, follow-up items, and service activity within the Agency Management System.
• Respond to client, carrier, Producer, and internal communications professionally, accurately, and within expected timeframes.
• Handle first notice of loss by directing clients to carrier reporting resources, submitting claims when needed, and explaining the claims process.
• Work with clients and carriers to resolve audit disputes, billing questions, coverage concerns, and other account issues.
• Identify cross-selling or referral opportunities for additional solutions, including personal lines, financial services, or other agency offerings.
• Escalate unusual client, carrier, coverage, or service situations to Department Leadership or Agency Management as appropriate.
• Collaborate with Producers, carriers, and internal team members to support client satisfaction, retention, and overall account success.
• Attend departmental and agency meetings and assist leadership with special assignments, tasks, or projects as needed.

Qualifications and Requirements:

Required:

• 1-3 years of experience in account management, customer service, insurance service, or a related client-facing role.
• Active Property & Casualty insurance license required.
• High school diploma or GED required; Associate or Bachelor’s degree in Risk Management, Business Administration, Marketing, or a related field preferred.
• Experience in Property & Casualty insurance, specifically Commercial Lines account management, preferred.
• Strong knowledge of commercial lines insurance products, coverages, policies, procedures, carrier requirements, and underwriting principles.
• Experience building and maintaining client relationships, understanding client needs, and providing customized insurance solutions.
• Excellent written and verbal communication skills with the ability to explain insurance information clearly and professionally.
• Strong organizational skills with the ability to prioritize daily responsibilities, manage follow-up items, and meet deadlines.
• Strong problem-solving skills with a proactive and persistent approach to resolving client and carrier issues.
• Proficiency with Agency Management Systems, Microsoft Office Suite, carrier websites, comparative rating tools, and related insurance technology.
• Ability to collaborate effectively with clients, Producers, carriers, and internal team members in a team-oriented environment.
• Commitment to maintaining confidentiality, ethical standards, agency procedures, and continued industry knowledge.

Why Patriot Growth Insurance Services: We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.