POSITION TITLE: Satellite Program Assistant
DEPARTMENT: Programs
AFFILIATION: Non-Unionized Position
LOCATION: Multi-Site
HOURS: up to 15 hours per week
EXTENDED HOURS: Dependent on needs of the program
ABOUT THE ORGANIZATION
Tropicana Community Services, a Toronto-based multiservice organization, provides all youth, newcomers, people of Black and Caribbean heritage and others in need with opportunities and alternatives that lead to success and positive life choices. Our mission is achieved through culturally appropriate programs such as counselling, childcare, educational, and employment services and youth development.
ABOUT THE POSITION
The Satellite Program Assistant supports the direct delivery and daily operation of community programming across assigned sites. This role focuses on supporting the Gordon Ridge Place satellite program as well as after hours programming at 1385 Huntingwood. Working closely with program leadership and site coordinators, the Assistant helps maintain a safe, welcoming, and inclusive environment for participants. A key emphasis of this role is rooted in lived experience working with the Scarborough community, specifically understanding and serving the Midland and Danforth area.
AREAS OF RESPONSIBILITY:
Program Support and Site Operations
- Gordon Ridge Place Satellite: Assist with the setup, delivery, and teardown of scheduled community programming at the Gordon Ridge Place site.
- 1385 Huntingwood After Hours Programs: Provide dedicated operational and session support for evening and after hours youth and community activities at 1385 Huntingwood.
- Space Preparation: Ensure program rooms and equipment are welcoming, clean, properly configured, and restored following organizational guidelines.
- Activity Facilitation Support: Help facilitators, guest instructors, and program leads conduct smooth, interactive, and high-quality program sessions.
Community and Participant Engagement
- Scarborough Community Connection: Leverage lived experience and local community knowledge to connect authentically with participants and families, particularly within the Midland and Danforth area.
- Resident Outreach: Welcome participants, foster trusting relationships, and assist in spreading awareness of available programs and services across satellite locations.
- Inclusive Atmosphere: Promote a safe, supportive, and anti-oppressive space that respects the diverse backgrounds of all community members.
Safety, De-Escalation, and Site Standards
- Safety Protocol Compliance: Adhere to health, safety, and emergency guidelines across all satellite locations and program hours.
- Conflict Resolution: Apply proactive communication and de-escalation skills to manage participant interactions and maintain a positive program environment.
- Hazard Reporting: Identify and immediately report safety risks, maintenance needs, or incident occurrences to the Satellite Program Coordinator.
Administration and Data Tracking
- Attendance Tracking: Accurately track participant sign ins, program participation statistics, and daily attendance logs.
- Administrative Tasks: Assist in inventorying program materials, collecting participant feedback forms, and completing routine shift reports.
QUALIFICATIONS
The ideal candidate brings a blend of community involvement, lived experience, and practical program support skills.
- Local Lived Experience: Demonstrated lived experience residing, working, or actively engaging in the Scarborough community, with specific knowledge of the Midland and Danforth area.
- Education and Training: Educational background in Social Services, Community Development, Recreation, or relevant equivalent experience in community leadership.
- Program Experience: Experience assisting with youth development, community recreation, or after hours neighborhood programs.
- De-Escalation Skills: Strong interpersonal skills with experience or training in conflict resolution, de-escalation, or restorative communication practices.
- Cultural Competency: Deep understanding of equity, diversity, and anti-oppressive practices when serving diverse Black, newcomer, and equity-deserving populations.
- Flexibility and Availability: Ability to work 15 hours a week across 3 days, including availability for after hours and evening schedules.
WHAT WE OFFER:
- Career growth and development opportunities
- A chance to play an active role in giving back to your community
- Employee Assistance Program
Although we appreciate each application, only those candidates being considered for the position will be contacted.
Tropicana Community Services commits to promoting inclusion, diversity, equity and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures. Tropicana Community Services will aim to ensure that our staff reflect the experience, skills and diversity of the communities we serve and create an inclusive, barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact Human resources. All information received in relation to accommodation will be kept confidential.
Skills Required
- Lived experience residing, working, or actively engaging in the Scarborough community, particularly the Midland and Danforth area
- Education or training in Social Services, Community Development, Recreation, or equivalent community leadership experience
- Experience assisting with youth development, community recreation, or after-hours neighborhood programs
- Experience or training in conflict resolution, de-escalation, or restorative communication
- Strong interpersonal and community engagement skills
- Understanding of equity, diversity, and anti-oppressive practices serving diverse Black, newcomer, and equity-deserving populations
- Availability to work up to 15 hours weekly across three days, including evenings and after-hours schedules
Tropicana Brands Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tropicana Brands Group and has not been reviewed or approved by Tropicana Brands Group.
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Fair & Transparent Compensation — Pay is positioned as market-competitive in certain functions and locations, with strong earnings potential in plant roles tied to overtime. Posted salary ranges for roles such as manufacturing supervisor and logistics positions reinforce that base pay can align with market expectations in some areas.
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Retirement Support — Retirement benefits are consistently described as including a 401(k) with a company match, with multiple references clustering around an overall match near 4% and one detailed match formula. This points to a mainstream retirement offering that is visible across roles, even if specifics can differ.
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Leave & Time Off Breadth — Time off is described as flexible or unlimited in many corporate roles, with examples of substantial time taken annually plus a robust holiday calendar. This indicates that, where available and usable, the leave program can be a meaningful part of total rewards.
Tropicana Brands Group Insights
What We Do
Tropicana Brands Group brings together an exciting, global portfolio of some of the world’s most iconic juice brands including Tropicana, Naked, KeVita, Izze, Dole, Copella and Punica. Established in 2022 as a joint venture between PAI Partners and PepsiCo, the company aims to promote new growth for its business, opportunities for its people and accelerate a vision to quench the world’s thirst for more delight and nourishment. With a global footprint of more than 2,000 associates that spans North America and Europe, we are proud of our industry-leading capabilities in areas that include innovation, R&D, manufacturing, distribution, sales, marketing and nutrition expertise.
