TekWissen provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each clients requirements and span the services spectrum from Application Development/Maintenance, testing, IT Consulting & staffing for IT Infrastructure Management through strategic consulting and industry oriented Business Process. Our end-to-end Business Process as a Service (BPaaS) solutions support complex, high-value, knowledge based work. Combining applications, platforms, infrastructure, knowledge processes, and domain expertise allows us to deliver greater efficiencies and innovative business capabilities.
Job DescriptionTitle: SAP CRM- Service Modules
Location: Santa Clara, CA
Duration: Long Term
Description:
· At least 7 to 9 years of SAP CRM Service consulting experience
· Team member for at least ONE full life cycle SAP PM/CS or SD and ONE CRM Service Implementation
· Support Lead for SAP CRM Service. Address and resolve help desk tickets in a timely and efficient manner, providing hands on user support as needed
· Heavy hands on experience with various CRM application areas such as: Installed Base, Service Contract/Service order Management/Warranty Management/Case management/Interaction Center & RPA /Field Application (Mobile)/ Analytics
· Knowledge of ASAP methodology/SOLMAN & Exposure/knowledge to SAP's Best Practices
· Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written)
· Ability to work independently, guide clients, understand business processes and work cohesively with project / support team members.
· Design, implement and configure minor to major functionalities in SAP CRM Service
· Willingness to work both in production support and change requests / implementations as needed
· CRM Middleware knowledge /exposure is added plus.
· Work with CRM, Supply Chain and Finance data owners to fix data issues or to re assign responsibilities
Expertise:
· Hands on experience on latest releases: CRM 7.0
· Extensive previous CRM Service configuration experience
· Previous implementation experience with semiconductor industries is a BIG PLUS
· Prior Big 5 consulting experience
· Certifications in SAP CRM Service
Additional Information
If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at 734-357-8989
Thanks & Regards,
Mohammed Peer
Skills Required
- 7 to 9 years of SAP CRM Service consulting experience
- Team member on at least one full lifecycle SAP PM/CS or SD and one CRM Service implementation
- Support lead experience for SAP CRM Service including help desk ticket resolution and user support
- Hands-on experience with Installed Base, Service Contract, Service Order Management, Warranty Management, Case Management, Interaction Center, RPA, Field (Mobile) applications, and Analytics
- Knowledge of ASAP methodology, SAP Solution Manager (SOLMAN), and SAP Best Practices
- Strong presentation, communication, facilitation, and leadership skills
- Ability to work independently, guide clients, and collaborate with project/support teams
- Design, implement, and configure minor to major functionalities in SAP CRM Service
- Willingness to perform production support and handle change requests/implementations
- Hands-on experience with CRM 7.0
- Extensive CRM Service configuration experience
- Certifications in SAP CRM Service
- CRM Middleware knowledge/exposure
- Previous implementation experience in the semiconductor industry
- Prior experience at a Big 5 consulting firm
What We Do
STEM Xpert is a consulting engineering firm recognized in the engineering industry for its commitment to client service and passion for excellence. The firm provides specialized professional consulting services in the fields of science, technology, engineering, and mathematics (STEM).
