The Role
Provides techno-functional SAP CRM and S/4HANA customer management consulting. Responsibilities include gathering requirements, configuring and developing solutions, building integrations, resolving incidents, testing, cutover, hypercare, documentation, and stakeholder collaboration. The role requires hands-on ABAP development, CRM Web UI expertise, customer management process knowledge, and integration experience, with utilities-sector exposure preferred.
Summary Generated by Built In
This is a remote position.
On behalf of our Client, one of the largest energy companies in Europe, we are looking for an SAP CRM S/4HANA Consultant who combines functional and technical expertise, to support the Client’s customer management and utilities landscape in an ongoing SAP transformation.
This is a hands-on role for a consultant who is equally comfortable running a workshop with business users and designing, building or debugging the solution in the system. You will work in an international team on a long-term assignment with immediate start.
In the role of an SAP CRM S/4HANA Techno-Functional Consultant, you will:
- Gather and analyse business requirements in customer management processes and translate them into functional and technical specifications;
- Design, configure and enhance SAP CRM / SAP S/4HANA customer management solutions (Business Partner, contracts, service and customer interaction processes);
- Develop and enhance the solution technically: ABAP / ABAP OO, CRM Web UI (BOL/GenIL), BAdIs and enhancements, OData services and Fiori applications;
- Support and develop integrations between CRM / S/4HANA and other systems (e.g. SAP IS-U / S/4HANA Utilities, billing, middleware, IDoc / RFC / web services, SAP PI/PO or CPI);
- Analyse and resolve incidents and defects across functional and technical layers, incl. data replication and master data issues;
- Take part in testing (unit, integration, UAT), cutover and hypercare activities;
- Prepare documentation and work closely with business stakeholders, architects and other consultants in an international team.
Requirements
- 5+ years of relevant experience with SAP CRM and/or SAP S/4HANA customer management (incl. S/4HANA Service / Customer Management);
- Proven techno-functional profile: both functional configuration and hands-on development (ABAP / ABAP OO; CRM Web UI, BOL/GenIL);
- Experience with at least one SAP S/4HANA project involving CRM / customer management functionality;
- Good understanding of Business Partner, contract and customer service processes and of integration patterns (IDoc, RFC, web services, CRM Middleware / replication);
- Ability to work independently in a client-facing role and to communicate with business users;
- Very good English (Polish is an advantage);
- Availability to start immediately.
Nice to have:
- Experience in the Utilities and Energy sector, in particular SAP IS-U / SAP S/4HANA Utilities and SAP CRM for Utilities (e.g. move-in / move-out, contract management, Customer Interaction Center, IS-U–CRM integration);
- Experience with OData / SAP Gateway, Fiori / UI5, CDS views and SAP BTP;
- Experience with SAP Commerce Cloud, SAP Sales / Service Cloud (C4C) or SAP CX integration;
- Experience in Agile delivery and in international, multi-vendor teams.
Benefits
- Long-term assignment for a leading European energy company;
- Remote work in an international environment;
- Working with the latest SAP technologies;
- Immediate start and a real impact on a key transformation in the energy sector.
Skills Required
- 5+ years of relevant experience with SAP CRM and/or SAP S/4HANA customer management, including S/4HANA Service or Customer Management
- Both functional configuration and hands-on development experience with ABAP, ABAP OO, CRM Web UI, and BOL/GenIL
- Experience with at least one SAP S/4HANA project involving CRM or customer management functionality
- Understanding of Business Partner, contract, customer service processes, and integration patterns including IDoc, RFC, web services, CRM Middleware, or replication
- Ability to work independently in a client-facing role and communicate with business users
- Very good English
- Immediate availability to start
- Polish language skills
- Experience in Utilities and Energy, particularly SAP IS-U, SAP S/4HANA Utilities, or SAP CRM for Utilities
- Experience with OData, SAP Gateway, Fiori, UI5, CDS Views, or SAP BTP
- Experience with SAP Commerce Cloud, SAP Sales or Service Cloud, or SAP CX integration
- Experience in Agile delivery and international, multi-vendor teams
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The Company
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