We are seeking a dedicated SAP Concur Support Analyst to provide daily operational support for our Concur modules (Request, Expense, Travel, and Invoice). The ideal candidate will be a problem-solver with strong communication skills, capable of resolving helpdesk tickets and leading employee support initiatives. » Learn more about us at: www.agiledreamteam.com
Key Responsibilities
- Provide daily operational support for SAP Concur modules (Request, Expense, Travel, and Invoice).
- Lead open "office hours" to assist employees with Concur-related inquiries.
- Resolve helpdesk tickets related to SAP Concur in a timely and efficient manner.
- Participate in support meetings with the District’s Concur systems integrator.
- Serve as a direct point of contact for the Accounts Payable team.
- Provide support for Human Resources/Time Management/Payroll, with a focus on resolving concurrent employment (CE) issues.
- Analyze and troubleshoot complex CE-related problems within SAP.
Key Requirements:
- Provide daily operational support for SAP Concur modules (Request, Expense, Travel, and Invoice).
- Lead open "office hours" to assist employees with Concur-related inquiries. Resolve helpdesk tickets related to SAP Concur in a timely and efficient manner.
- Participate in support meetings with the District’s Concur systems integrator.
- Serve as a direct point of contact for the Accounts Payable team.
- Provide support for Human Resources/Time Management/Payroll, with a focus on resolving concurrent employment (CE) issues.
- Analyze and troubleshoot complex CE-related problems within SAP.
Desired Experience:
- Proven experience in SAP Concur support, including Request, Expense, Travel, and Invoice modules.
- Strong understanding of Concur configurations and functionalities.
- Experience resolving helpdesk tickets and providing end-user support.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with concurrent1 employment issues within SAP HR/Payroll.
- Strong preference for those with direct experience resolving issues caused by concurrent employment.
Preferred Qualifications:
- SAP Concur certification.
- Experience working in a public sector environment.
Why Join Us?
- 100% remote role with a flexible schedule.
- Opportunities for growth and continuous learning in AI.
- Engage in AI projects that create real-world impact.
- Competitive salary
Ready to drive AI innovation? Apply now!
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What We Do
Agile Dream Team empowers businesses with high-performing, AI-driven nearshore development teams. Specializing in AI/ML, cloud operations, data solutions, and custom enterprise software, we deliver scalable, cost-efficient solutions tailored to your unique needs. Our expert teams, sourced from Latin America, provide time zone alignment, cultural compatibility, and innovation to drive your digital transformation. At Agile Dream Team, we combine agility, cutting-edge technology, and a commitment to excellence to help businesses succeed in a rapidly evolving digital landscape.
