SAP Change Request Management (ChaRM) Developer

Data-Core Systems, Inc. is a provider of information technology, consulting, and business process services. We offer breakthrough tech solutions and have worked with companies, hospitals, universities, and government organizations. A proven partner with a passion for client satisfaction, we combine technology innovation, business process expertise, and a global, collaborative workforce that exemplifies the future of work. For more information about Data-Core Systems, Inc., please visit https://datacoresystems.com/.

Our client is a roadway system, and as a part of their digital transformation, they are implementing a solution based on SAP BRIM & Microsoft Dynamics CE.

Data-Core Systems Inc. is seeking a SAP Change Request Management (ChaRM) Developer  to be a part of our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies. You will provide technical expertise and systems design for individual initiatives. You will have the opportunity to work with other SME consultants from our existing team.

Roles & Responsibilities:

SAP ChaRM Development & Configuration.

• Design, configure, develop, and support SAP Change Request Management (ChaRM) solutions within SAP Solution Manager.
  
• Change Request Management workflows.
• Approval processes.
• Change cycles.
• Transport management processes.
• Task and release management workflows.
• Support enterprise IT governance and release management initiatives.

SAP Solution Manager Administration & Enhancement.

• IT Service Management (ITSM).
• Release Management.
• Test Management.
• Monitoring integrations.
• Develop custom enhancements and workflow solutions supporting operational requirements.
• Ensure alignment between ChaRM processes and enterprise change management standards.

Workflow & Process Automation.

• Workflow logic.
• Status management.
• Approval routing.
• Automated transport handling.
• Support process automation initiatives for SAP deployment and release activities.
• Improve operational efficiency and compliance through workflow optimization.

Transport & Release Management Support.

• Support SAP transport management processes across development, QA, staging, and production environments.
• Configure ChaRM integration with transport management systems and deployment workflows.
• Assist with release planning, deployment coordination, and transport sequencing.
• Ensure compliance with change approval and audit requirements.

Technical Development & Integration.

• SAP workflow technologies.
• BADIs and user exits.
• SAP Solution Manager APIs.
• Support integration between ChaRM and:
• SAP Solution Manager.
• ITSM platforms.
• Monitoring tools.
• Enterprise ticketing systems.
• Collaborate with BASIS and infrastructure teams on operational integrations.

Testing & Quality Assurance.

• Unit testing.
• Integration testing.
• User acceptance testing (UAT).
• Workflow validation testing.
• Validate change workflows, transport automation, and approval processes.
• Support defect analysis, troubleshooting, and issue resolution activities.

Security, Governance & Compliance.

• Change management controls.
• Audit readiness.
• Segregation of duties.
• Transport governance.
• Collaborate with cybersecurity and compliance teams to ensure secure operational processes.
• Support documentation and evidence collection for audits and compliance reviews.

Production Support & Operational Activities.

• Provide ongoing support for SAP ChaRM and release management processes.
• Troubleshoot workflow issues, transport failures, and system integration problems.
• Participate in deployment windows, maintenance activities, and production support efforts.
• Assist with root cause analysis and continuous improvement initiatives.

Documentation & Knowledge Transfer.

• Technical specifications.
• Workflow documentation.
• Process diagrams.
• Operational procedures.
• Support runbooks.
• Provide knowledge transfer and mentoring to internal support and operations teams.

Required Skills & Experience:

• 7+ years of SAP technical development or SAP administration experience.
• 3+ years of direct SAP ChaRM and SAP Solution Manager experience.
• Proven experience supporting enterprise SAP change and release management processes.
• Strong understanding of SAP transport and deployment management concepts.
• SAP ChaRM workflows.
• SAP Solution Manager.
• SAP transport management.
• Release and deployment processes.
  
• ABAP development.
• Workflow configuration.
• BADIs and enhancements.
• SAP security and authorization concepts.
• Change governance frameworks.
  
• SAP landscape architecture.
• ITIL-based change management.
• Audit and compliance requirements.
• DevOps and release management methodologies.
• Strong analytical and technical troubleshooting abilities.
  
• Strong workflow development and process automation capabilities.
• Ability to translate operational requirements into technical solutions.
  

Preferred Experience:

• Experience with: SAP ITSM,SAP Focused Build, SAP Cloud ALM,SAP S/4HANA environments, CI/CD automation tools, ServiceNow or enterprise ticketing platforms.
• Experience in utilities, transportation, manufacturing, finance, public sector, or large enterprise environments.
• Experience supporting Agile and DevOps delivery methodologies.
• Prior consulting or contractor experience in enterprise SAP environments.

Certifications & Education Qualifications:

• SAP Certified Technology Associate - SAP Solution Manager.
• SAP Certified Development Associate - ABAP with SAP NetWeaver.
• SAP Certified Technology Associate - SAP System Administration.
• SAP S/4HANA technical certifications are preferred.
• Bachelor’s degree in: Computer Science, Information Technology, Information Systems Related technical discipline.
• Equivalent combination of education and relevant experience may be considered.

We are an equal opportunity employer.

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