The Role
Configure and extend SAP C4C through functional design, SDK/PDI development, ABSL scripting, workflows, integrations, data migration, testing, and post-go-live support. Integrate C4C with SAP S/4HANA using SAP Integration Suite, troubleshoot replication and synchronization issues, and collaborate with business, integration, basis, and frontend teams.
Summary Generated by Built In
- Gather business requirements and translate them into C4C functional designs and technical specifications.
- Configure C4C functional areas: business roles and access restrictions, org structure (sales org, distribution channel, division, sales office), involved parties, workflows, approval processes, surveys, and KPI/reporting.
- Develop custom solutions using SAP Cloud Applications Studio (SDK/PDI): custom business objects, extension fields, embedded components, BO actions/validations, mass data runs, and web services.
- Build and enhance validations and business logic (e.g., duplicate checks on key fields, mandatory-field and save-time validations) using ABSL scripting and events.
- Design and support integrations between C4C and SAP S/4HANA via SAP Integration Suite (CPI), including OData APIs, ID mapping, and employee/customer master replication.
- Troubleshoot data replication and synchronization issues (e.g., ID mapping gaps, master data inconsistencies between C4C and ERP) and drive them to resolution.
- Support data migration activities: migration templates, data loads, validation, and post-migration reconciliation.
- Prepare functional and technical documentation, conduct unit/integration testing, and support UAT and cutover activities.
- Provide post-go-live (AMS) support, including incident analysis, root-cause identification, and deployment of corrective code/data fixes.
- Collaborate with integration, basis, and frontend application teams on cross-system changes.
Requirements
- At least 5 years of hands-on SAP C4C experience covering both SDK development and functional configuration.
- Strong SDK expertise: SAP Cloud Applications Studio (PDI), ABSL, BODL, custom BOs, extension fields, embedded components, OData service creation, and lifecycle management (patch/assemble/deploy).
- Solid functional knowledge of C4C Sales (accounts/contacts, leads, opportunities, activities, visits) and/or Service (tickets, SLAs, categorization).
- Experience with C4C master data: business partners, employees, org management and ID mapping with ERP/S/4HANA.
- Integration experience with SAP CPI / Integration Suite and standard C4C–ERP/S4 pre-packaged content; comfortable with OData/SOAP APIs and message monitoring.
- Experience resolving replication/synchronization defects between C4C and SAP ERP or S/4HANA.
- Strong analytical and communication skills; able to work directly with business users and translate needs into solutions.
Nice to Have
- Experience with SAP Sales/Service Cloud V2 or migration from C4C to V2.
- SAP certification in C4C / Sales Cloud or SAP Cloud Applications Studio.
- Experience in [industry — e.g., automotive/retail/financial services] sales processes.
Education
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience).
Skills Required
- At least 5 years of hands-on SAP C4C experience covering SDK development and functional configuration
- Strong SAP Cloud Applications Studio (PDI) and SDK expertise
- Experience with ABSL, BODL, custom business objects, extension fields, embedded components, OData service creation, and lifecycle management
- Functional knowledge of C4C Sales and/or Service modules
- Experience with C4C master data, business partners, employees, organizational management, and ID mapping with ERP or S/4HANA
- Integration experience with SAP CPI / Integration Suite and C4C-ERP or S/4HANA pre-packaged content
- Comfort with OData and SOAP APIs and message monitoring
- Experience resolving replication and synchronization defects between C4C and SAP ERP or S/4HANA
- Strong analytical and communication skills, including ability to work directly with business users
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent experience
- Experience with SAP Sales Cloud V2 or migration from C4C to V2
- SAP certification in C4C, Sales Cloud, or SAP Cloud Applications Studio
- Experience in automotive, retail, financial services, or another relevant industry sales process
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The Company
What We Do
TechCarrot is a global IT services provider and digital-transformation partner, delivering cost-effective, customer-centric digital solutions to clients worldwide. Its 200-plus technology specialists provide services across multiple industries, aiming to create seamless customer experiences and support client growth. Founded in 2016 and headquartered in Dubai, the company serves the Middle East and Africa through UAE operations, APAC through India, and has also expanded into the United States and the Netherlands.
