Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment.
- Provide L2/L3 SAP SD support for production issues
- Resolve incidents, service requests, and defects within agreed SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Reduce recurring issues and stabilize SD processes
- Handle minor enhancements and configuration changes
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles, transport management, and regression testing
- Act as SD functional SPOC for AMS clients
- Interact with business users across regions (US/EU/APAC)
- Participate in AMS governance calls, SLA reviews, and reporting
- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities
- Handle SD integration issues with:
- FI (Billing, Revenue, Credit Management)
- MM (ATP, availability check, intercompany flows)
- WM/EWM (delivery, picking, PGI)
- Monitor IDocs, interfaces, outputs, and background jobs
- Strong hands‑on experience in:
- Sales Order Management
- Pricing & Condition Technique
- Delivery, Shipping & PGI
- Billing & Invoicing
- Returns, Credit/Debit Memo processing
- Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process
- 3–5+ years in AMS / support projects
- Experience working in ITIL‑based, SLA‑driven environments
- Hands‑on with ticketing tools (ServiceNow, Remedy, JIRA)
- ✅ Exposure to S/4HANA SD support
- ✅ Knowledge of global rollout / multi‑country templates
- ✅ Basic awareness of Output Management (BRF+, Adobe Forms)
- ✅ SAP SD Certification (good to have)
- Strong client communication & stakeholder management
- Ability to work under high‑pressure AMS environments
- Excellent analytical, troubleshooting, and documentation skills
- Willingness to support shift‑based / global support model
- ≥95% SLA & KPI adherence
- Reduction in recurring incidents
- High CSAT (Customer Satisfaction Score)
- Complete audit‑ready documentation
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Skills Required
- L2/L3 SAP SD support experience (production support, incident/problem management)
- 3 - 5+ years in AMS / support projects
- Hands-on experience in Sales Order Management
- Experience with Pricing and Condition Technique
- Experience with Delivery, Shipping and PGI processes
- Billing and Invoicing experience
- Returns, Credit/Debit Memo processing experience
- Strong understanding of end-to-end Order-to-Cash (O2C) process
- Experience in ITIL-based, SLA-driven environments
- Hands-on experience with ticketing tools (ServiceNow, Remedy, JIRA)
- Root cause analysis (RCA) and problem resolution skills
- Ability to prepare Functional Specifications and coordinate with ABAP teams
- Transport management, release cycle support, and regression testing experience
- Unit testing, integration testing, and UAT support experience
- Monitor and troubleshoot IDocs, interfaces, outputs, and background jobs
- Willingness to work shift-based/global support model (24x7 SLA-driven)
- Exposure to S/4HANA SD support
- Knowledge of global rollout / multi-country templates
- Basic awareness of Output Management (BRF+, Adobe Forms)
- SAP SD Certification
Zensar Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zensar Technologies and has not been reviewed or approved by Zensar Technologies.
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Retirement Support — A 401(k) with company match and immediate vesting is highlighted, with broad fund options available.
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Wellbeing & Lifestyle Benefits — Work-life balance, remote/hybrid flexibility, and supportive teams are emphasized as strengths that enhance the overall experience.
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Parental & Family Support — Inclusive policies such as parental leave and access to EAP and dependent medical coverage are promoted across regions.
Zensar Technologies Insights
What We Do
Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity. Zensar’s expansive ecosystem of 60+ technology partners, including Oracle, Salesforce, SAP, Guidewire, Automation Anywhere, Adobe, and UiPath, enables us to deliver comprehensive solutions to clients, facilitating seamless integration and allowing them to leverage cutting-edge technologies and tools for enhanced business outcomes. Zensar is part of the USD 4.4 billion RPG Group. With headquarters in Pune, India, our 10,500+ employees, representing over 50 nationalities, work from 30+ locations across North America, UK/Europe, and South Africa. Visit us at www.zensar.com
