Zensar is seeking an experienced SAP FICO Consultant to support AMS engagements for global clients. The role focuses on L2/L3 production support, incident and problem management, minor enhancements, and continuous improvement in a SLA‑driven, ITIL‑based support environment.
AMS Support & Incident Management
- Provide L2/L3 production support for SAP FI and CO modules
- Resolve incidents, service requests, and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Proactively reduce recurring finance‑related incidents
Enhancements & Change Requests
- Handle minor enhancements and configuration changes in FI/CO
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles, transport management, and regression testing
Business & Client Interaction
- Act as functional SPOC for FICO AMS support
- Interact with finance users across US / EU / APAC regions
- Participate in AMS governance calls, SLA reviews, and status reporting
Testing & Documentation
- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities
Integration Support
- Handle FICO integration issues with:
- MM (GR/IR, vendor accounting)
- SD (billing, revenue posting, credit management)
- Asset Accounting & Controlling objects
SAP FI
- GL, AP, AR
- Asset Accounting
- Bank Accounting & Payment programs
- Month‑end and Year‑end closing activities
SAP CO
- Cost Center Accounting
- Internal Orders
- Basic exposure to COPA
- Cost allocations and settlements
AMS / Support
- 2-4+ years of AMS / production support experience
- Strong knowledge of ITIL processes, SLAs, incident & problem management
- Experience with ServiceNow / Remedy / JIRA
- Exposure to S/4HANA Finance support
- Experience handling audit, compliance, and SOX‑related issues
- Client‑facing coordination & governance exposure
- SAP FI or CO certification (good to have)
- Strong analytical and troubleshooting abilities
- Confident client & stakeholder communication
- Ability to work under pressure in AMS environments
- Excellent documentation and reporting discipline
- ≥95% SLA & KPI adherence
- Reduction in recurring finance incidents
- High CSAT (Customer Satisfaction Score)
- Audit‑ready documentation and compliance
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Skills Required
- 2-4+ years of AMS / production support experience
- Hands-on SAP FI experience (GL, AP, AR)
- Experience with Asset Accounting
- Bank Accounting and payment programs experience
- Month-end and year-end closing activities experience
- SAP CO experience (Cost Center Accounting, Internal Orders)
- Basic exposure to COPA
- Strong knowledge of ITIL processes, SLAs, incident and problem management
- Experience with ServiceNow, Remedy, or JIRA
- Experience preparing Functional Specifications and coordinating with ABAP teams
- Experience with release cycles, transport management, and regression testing
- Strong analytical and troubleshooting abilities; confident client communication
- Exposure to S/4HANA Finance support
- Experience handling audit, compliance, and SOX-related issues
- SAP FI or CO certification
Zensar Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zensar Technologies and has not been reviewed or approved by Zensar Technologies.
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Retirement Support — A 401(k) with company match and immediate vesting is highlighted, with broad fund options available.
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Wellbeing & Lifestyle Benefits — Work-life balance, remote/hybrid flexibility, and supportive teams are emphasized as strengths that enhance the overall experience.
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Parental & Family Support — Inclusive policies such as parental leave and access to EAP and dependent medical coverage are promoted across regions.
Zensar Technologies Insights
What We Do
Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity. Zensar’s expansive ecosystem of 60+ technology partners, including Oracle, Salesforce, SAP, Guidewire, Automation Anywhere, Adobe, and UiPath, enables us to deliver comprehensive solutions to clients, facilitating seamless integration and allowing them to leverage cutting-edge technologies and tools for enhanced business outcomes. Zensar is part of the USD 4.4 billion RPG Group. With headquarters in Pune, India, our 10,500+ employees, representing over 50 nationalities, work from 30+ locations across North America, UK/Europe, and South Africa. Visit us at www.zensar.com
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