Salesperson - JLR

SUMMARY

Sells/leases new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

• Sells and delivers a minimum number of vehicles per month.
• Writes complete sales orders and processes all paperwork in accordance with dealership policies
• Utilizes dealership sales control and follow-up systems.
• Participates in Manufacturer and dealership training programs, achieving and maintaining certification levels as directed by management.
• Keeps up-to-date on new products and services within the industry.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Conducts business in an ethical and professional manner.
• Satisfies the transportation needs of vehicle purchasers.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Exhibits high level of commitment to customer satisfaction.
• Knows, understands, and complies with the federal, state, and local laws which govern retail automobile sales.  Protects prospect and customer information and privacy.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the Sales Manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to Finance Manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Follows up on all post-delivery items and special requests to be sure that all customer expectations are met.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains professional appearance.
• Assists in inventory maintenance tasks when needed (driving vehicles to prevent brake dust, moving vehicles from storage lots to the main lot, etc.)

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• No prior experience or training.  Prior experience in sales is preferred.

LANGUAGE & COMMUNICATION SKILLS

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

• Manufacturer Training
• State Sales License
• Valid Driver's License
• Must be insurable by Company standards

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Activities

The chart below indicates the scope and comparative time spent performing each activity:

Activity

Amount of Time

 

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

 

 

 

x

Walk

 

 

 

x

Sit

 

x

 

 

Use hands to finger, handle, or feel

 

 

x

 

Reach with hands and arms

 

x

 

 

Climb or balance

x

 

 

 

Stoop, kneel, crouch, or crawl

 

x

 

 

Talk or hear

 

 

 

x

Taste or smell

x

 

 

 

Lifting/Moving

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. 

 

Vision Abilities

Specific vision abilities required by this job include:

• Close vision
• Distance vision
• Peripheral vision
• Depth perception
• Ability to adjust focus

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and outdoor weather conditions. The employee is occasionally exposed to fumes or airborne particles.  The noise level in the work environment is usually moderate.