The Role
Provide Salesforce platform support and configuration (custom objects, triggers, workflows), maintain Conga reports and FormAssembly forms, support data extraction/mapping/loading and ensure data integrity, document configurations, assist with requirements, propose solutions, deliver training, and recommend process improvements.
Summary Generated by Built In
For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.
Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.
Tasks and responsibilities:
- Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
- Provide end-user support
- Perform system configurations such as working with custom objects, triggers, and workflows.
- Create and maintain Conga Reports;
- Create and maintain Form Assembly forms/campaigns;
- Create and maintain complete documentation for configuration specifications;
- Assist with system maintenance;
- Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
- Communicate technical solutions/concepts with trade-offs, risks, and benefits;
- Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
- Develop and conduct training sessions and update training materials;
- Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;
Profile:
- Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
- Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
- +5 years of experience configuring and deploying Salesforce solutions;
- 3 years of experience in building forms and reports with Form Assembly and Conga Composer;
- Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
- Fluent in English;
Interested:
Skills Required
- Bachelor's degree in Information Technology or equivalent professional experience
- Fluent in English
- Demonstrated Salesforce production support experience
- 5+ years configuring and deploying Salesforce solutions
- 3 years building forms and reports with FormAssembly and Conga Composer
- Experience with Salesforce custom objects, triggers, workflows, and security/access controls (Lightning, Enterprise edition)
- Experience extracting, normalizing, mapping, and uploading data; ensuring data integrity and de-duplication
- Ability to create and maintain configuration documentation and training materials; deliver training sessions
- Ability to work 4-6 hours per day during New York office hours (US Eastern Time)
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
All European Careers is a full-service IT staffing solutions consultancy operating worldwide. It specializes in hiring and selecting Java talent for leading companies in Europe on a permanent, contingent, or project sourcing basis. The company provides tailor-made recruitment services for technologies including Java, Drupal, Angular, DevOps, and Big Data, focusing on building long-term strategic partnerships with its customers and candidates.
