Salesforce Solutions Consultant

At SPAR, we're on a mission to help clients scale and grow by continually innovating and delivering great Customer and Employee experiences! We're continuing to grow our practice and becoming a key go-to partner for Salesforce.com for complex solutions. Our projects involve delivering cutting edge solutions, leveraging the complete suite of Salesforce.com solutions and Integrations as well as rapidly evolving AI technologies including Agentforce and Data Cloud.

We are looking to hire a Salesforce Solutions Consultant into our Salesforce practice. This position requires the ability to be very consultative and hands on at the same time, and to be comfortable working across multiple technologies. If terms like detail oriented, quick learner, team player, high performance, creative and fun describe you at your best, you would be a great fit on the team at SPAR.

SPAR's culture is driven by our focus on our core values and our people. We invest in our people, both technically and in growing your soft skills and your leadership potential. We welcome you to join a team that's making waves in an exciting space, work alongside amazing team members and clients, and fulfil your potential.

Key Responsibilities:

• Interface with customers to gather detailed solution requirements and develop solution approaches
• Document processes and solutions following recommended best practices
• Communicate effectively to help clients and team members clearly understand the solution
• Proactively identify areas of gaps/risks and communicate to PM, Technical lead/Architect and internal stakeholders
• Handle configuration and KT/training activities as needed based on project resource allocations
• Support the delivery team in ensuring that high quality solutions are delivered on time and on budget that meet or exceed customer expectations.
• Support work on multiple engagements, effectively managing time based on shifting priorities, ensuring responsiveness to clients and team members
• Actively contribute to broader goals and growth areas for the team

Requirements:

• At least 7 years of experience in software development life cycle, 4+ years on the Salesforce platform
• Experience with requirements gathering and documentation of requirements/user stories
• Hands on experience designing and configuring solutions
• Minimum of 2 Salesforce certifications, preferably Sales & Service Cloud Consultant
• Experience with full lifecycle implementations of Salesforce solutions including administration and "low-code" automation development
• Experience with estimating effort and managing work to match estimates

Preferred Experience:

• Experience in a consulting environment highly preferred
• Experience with Sales, Marketing, Customer Service and Field Service solutions
• Experience communicating and collaborating with business and IT stakeholders, defining business requirements and detailed system/functional design
• Experience with agile development methodologies and scrum practices
• Experience with integrations
• Experience with Contact centers & Telephony solutions 
• Undergraduate degree preferably in Computer Science or Engineering/STEM fields

Desired Skills & Competencies:

• Thrives in a fast paced environment, organizational skills to effectively multi-task across multiple projects with tight deadlines
• Excellent written and verbal communication skills, including the ability to gather information from a wide variety of sources and formulate effective and engaging content.
• Critical Thinking – Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, reasoning and decision-making.
• Good presentation and facilitation skills.
• Strong active listening skills to maximize understanding of different customer environments and to quickly establish a strong rapport with others
• Ability to work effectively as a team member, taking direction when necessary
• Ability to complete administrative tasks consistently and on time