The Role
Design and lead Salesforce solutions: architect custom development, integrations, and data migrations; manage releases, testing, documentation, and stakeholder communication to ensure customer success.
Summary Generated by Built In
Demand Chain has built a company and culture that improves the lives of our team, clients, and the communities around us. We work hard to ensure our team members feel engaged, motivated, challenged, with a sense of belonging, so they can thrive.
Defining traits of our culture include: passion, a sense of urgency, integrity, accountability, adaptability, ownership, joy, and optimism. We’re problem solvers, life-long learners, experts in our industry, slightly sarcastic, but always fun-loving.
Sound like you? Want to grow, develop, build meaningful relationships, and create value for the communities around us?
JOIN OUR TEAM!
Solution Architects align customer value and outcomes throughout strategy, sales and delivery of Salesforce solutions through ensuring customer success and driving significant business value. The ideal candidate will have a proven track record in delivering programs and the ability to communicate complex technical concepts to non-technical clients and internal teams.
Who will be Successful in this Role?
- Someone who can inspire the possible
- Relationship-builders
- Right-brain/Left-brain balanced (analytical/technical + interpersonal)
- Driven to shatter goals and overcome any obstacle
- Exceptional communicators
What will I be doing?
- Architect a detailed solution tailored to customers' goals, taking into account their current and future-state environment
- Effectively communicate and present the design, positive impacts, and limitations of proposed solutions to customers
- Approach each customer as a unique customer, ensuring that their environment, skill set, internal processes, and business structure are accounted for in overall designs
- Lead the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes.
- Lead technical design sessions; architect and document technical solutions that are aligned with customer business objectives
- Collaborate with your team and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
- Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project
- Be the subject matter authority for the Salesforce solution being delivered for the customer, leading product, technology and business teams
- Lead and facilitate project meetings, providing project status report to management, assisting in test scenarios and validating results
- Design and lead the execution of test plans to ensure a quality solution is delivered and demonstrate technical thought leadership
- Ensure documentation of the steps for testing
- Supervise the configuration, quality assurance, testing, and deployment of Salesforce
Minimum Salesforce certified:
- Administrator
- Sales Cloud Consultant
- Service Cloud Consultant
- Platform App Builder
What Technical Skills/Education do I need?
- 4-year Bachelor’s degree in Business, Computer Science, or equivalent
- 4+ years Salesforce implementation experience in a technical or functional role
- Professional Services experience
- 2+ years leading technical engagements with a program management or architectural responsibilities
- Experience presenting and gaining buy-in within multiple organizational levels including the C-suite
- Previous experience as a solution/sales engineer for a professional services company
- Salesforce Architecture certifications
- Active in the Salesforce community
- Ability to demonstrate the value of core Salesforce product offerings
What behaviors should I demonstrate?
- Achieve Results: Demonstrates the ability to build and manage a robust opportunity pipeline within your client base.
- Be Accountable: Take accountability for your successes and ownership of results.
- Ensure an Exceptional Customer Experience: Create & foster a culture of far superior service to our clients, in order to build clients for life.
- Practice Situational Adaptability: The ability to adapt your approach and demeanor in real time, to match the shifting demand of different situations.
- Influence Effectively: Demonstrate organizational and interpersonal savviness to maneuver comfortably through complex policy, process, and people-related dynamics.
- Engages & Inspires: Able to paint a compelling picture of solution and strategy that motivates others to action.
Skills Required
- Salesforce Administrator certification
- Sales Cloud Consultant certification
- Service Cloud Consultant certification
- Platform App Builder certification
- Bachelor's degree in Business, Computer Science, or equivalent
- 4+ years Salesforce implementation experience (technical or functional)
- Professional Services experience
- 2+ years leading technical engagements with program management or architectural responsibilities
- Experience presenting and gaining buy-in at multiple organizational levels including the C-suite
- Previous experience as a solution/sales engineer for a professional services company
- Salesforce Architecture certifications
- Active participation in the Salesforce community
- Ability to demonstrate the value of core Salesforce product offerings
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The Company
What We Do
Demand Chain is a Salesforce consulting and implementation partner that designs, deploys, integrates, and supports CRM applications. It specializes in complex implementations and integrations, AI-powered automation, and transformative Salesforce solutions, particularly for manufacturing and financial-services organizations. Its advisory, implementation, training, and ongoing support services help clients improve customer engagement, streamline business processes, and maximize the return on their Salesforce investment.
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