The Role
Test Salesforce releases for a New York State Department of Labor unemployment insurance call center. Develop and execute SIT and E2E scenarios covering workflows, case management, integrations, and user interfaces. Manage test cases, results, metrics, and defects in Copado, retest fixes, and coordinate with developers and functional stakeholders to confirm deployment readiness without disrupting live operations.
Summary Generated by Built In
This is a remote position.
McBride Consulting is supporting the New York State Department of Labor (NYS DOL) Unemployment Insurance Call Center Salesforce instance. The QA Tester will ensure high-quality releases, verifying that call center agent workflows, case management features, and system integrations operate smoothly without disrupting live operations.
Day-to-Day Responsibilities
- Develop detailed SIT scenarios, test conditions, and execution scripts aligned with user stories and call center requirements.
- Co-create comprehensive E2E test scenarios in collaboration with functional leads and business analysts.
- Execute test scripts covering Salesforce functional, integration, and user-interface steps.
- Manage and log all test cases, execution results, and defect tracking directly within Copado.
- Document and re-test defect fixes in close coordination with the development team prior to release deployments.
- Provide clear test execution summary results and coverage metrics to support deployment readiness.
Requirements
- Experience: Minimum of 1 year of dedicated QA/testing experience on IT consulting projects, with direct experience testing Salesforce applications.
- Testing Expertise: Proven track record of creating, managing, and executing System Integration Testing (SIT) and End-to-End (E2E) testing scenarios.
- Domain Context: Familiarity with Service Cloud concepts (Case management, call center/telephony integration, agent UI) is strongly preferred.
- Process & Tooling: Hands-on experience using Copado to track, document, and execute test artifacts (test scripts, test suites, and result logs) embedded within the Salesforce deployment lifecycle.
- Experience: Minimum of 1 year of dedicated QA/testing experience on IT consulting projects, with direct experience testing Salesforce applications.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Skills Required
- At least 1 year of dedicated QA or testing experience on IT consulting projects
- Direct experience testing Salesforce applications
- Experience creating, managing, and executing System Integration Testing scenarios
- Experience creating, managing, and executing End-to-End testing scenarios
- Hands-on experience using Copado to track, document, and execute test artifacts
- Familiarity with Salesforce Service Cloud concepts, including case management, call center or telephony integration, and agent user interfaces
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The Company
What We Do
McBride Consulting, LLC is a minority and Service-Disabled Veteran-Owned Small Business (SDVOSB) management and IT consulting firm with significant experience supporting Federal, state, local, commercial, and multi-lateral organizations.
