Salesforce Product Owner, Enterprise Systems
What You’ll Do
As our Salesforce Product Owner, you will provide accountable business ownership for Salesforce across Vaniam Group. You will translate enterprise priorities, workflow needs, and business objectives into a clear product vision, governed roadmap, and measurable adoption and value outcomes. Salesforce supports critical Growth & Commercialization workflows and related client, opportunity, relationship, and marketing processes across the organization.
This role serves as the primary point of accountability for Salesforce product decisions, adoption, and value realization. You will lead cross-functional prioritization, define intended business outcomes, establish decision-ready requirements, and coordinate delivery with business leaders, IT Operations, Salesforce, and implementation partners. The initial focus will be strengthening platform stability, improving workflow adoption, maintaining support continuity, and creating transparency into platform priorities before pursuing significant new capabilities.
A Day in the Life
• Enterprise Workflow Enablement
– Own the Salesforce product roadmap and backlog to support the Growth & Commercialization workflow and related business processes
– Partner with workflow owners, business leaders, and functional teams to ensure Salesforce capabilities align with enterprise workflow objectives and business outcomes
– Prioritize enhancements, defects, automation opportunities, and technical debt based on business value, workflow impact, adoption needs, and operational risk
– Establish and maintain a transparent prioritization process that balances enterprise standards with agency-specific business requirements
– Define and measure workflow performance, platform adoption, data quality, and business value realization
• Product Ownership and Governance
– Manage roadmap planning, release prioritization, and delivery coordination for Salesforce
– Lead cross-functional requirements gathering, business process analysis, testing, business readiness, training coordination, and user enablement activities
– Facilitate Salesforce governance discussions involving business stakeholders, platform owners, data owners, and implementation partners
– Partner with Salesforce and vendor teams to evaluate platform capabilities and ensure investments support Vaniam Group priorities
– Maintain visibility into platform risks, support capacity, backlog health, and adoption challenges, escalating issues when appropriate
• Workflow Improvement and Automation
– Partner with business stakeholders to understand workflow requirements, evaluate improvement opportunities, and identify automation solutions that improve efficiency, effectiveness, and user experience
– Identify opportunities to standardize and simplify processes across teams while preserving necessary agency-specific flexibility
– Coordinate implementation of approved automation, integration, and workflow improvement initiatives with technical delivery teams
– Ensure solutions align with enterprise architecture, data governance, security, and interoperability standards
• Adoption, Value Realization, and Insights
– Develop and maintain reporting, dashboards, and performance metrics that provide visibility into workflow performance, adoption, operational health, and business outcomes
– Define adoption and utilization measures and partner with business leaders to improve user engagement and process compliance
– Coordinate user training, communications, and change enablement activities to support successful adoption of Salesforce-enabled workflows
– Measure and communicate realized business value from Salesforce investments and workflow improvements
• Data Stewardship
– Partner with enterprise data owners and stewards to ensure data quality, consistency, and governance standards are maintained
– Support the implementation of shared enterprise data standards, definitions, and controls within Salesforce
– Ensure Salesforce data can be effectively leveraged across enterprise workflows, reporting, analytics, and AI initiatives
• AI Integration
– Identify opportunities to improve enterprise workflows and decision-making through approved AI-enabled capabilities
– Evaluate AI opportunities based on business value, workflow impact, user adoption, and responsible AI principles
– Partner with Enterprise Systems & AI Enablement to ensure AI solutions align with enterprise governance, security, privacy, and data standards
– Ensure all AI-generated outputs are appropriately reviewed for accuracy, confidentiality, compliance, and business suitability
– Support the use of Salesforce and enterprise AI capabilities that improve workflow effectiveness, automation, and user productivity
• Internal Responsibilities
– Collaborate with business, platform, workflow, and data owners to ensure Salesforce supports evolving business needs
– Participate in cross-functional initiatives that improve enterprise workflows, operational efficiency, and client outcomes
– Support enterprise reporting and analytics initiatives that require Salesforce data
– Partner with technical teams responsible for platform administration, security, integrations, and operations
– Maintain strong working relationships across agencies and corporate functions to balance local business needs with enterprise consistency
– Other duties may be assigned to support enterprise workflow objectives and business priorities.
What You Must Have
• Education and Experience
– Bachelor's degree in Business, Information Systems, Operations, Technology, or a related field; equivalent practical experience may be considered in lieu of a degree
– 5+ years of experience in Product Ownership, Product Management, Business Systems Leadership, Revenue Operations, Commercial Operations, Enterprise Platforms, or a related discipline
– Experience owning a product roadmap, managing a prioritized backlog, and aligning platform investments to measurable business outcomes
– Experience supporting and optimizing business workflows across multiple functions, stakeholders, systems, and data domains
– Experience partnering with business leaders to define requirements, prioritize investments, and drive adoption of technology-enabled business processes
– Experience leading cross-functional initiatives involving business stakeholders, technical teams, vendors, and executive leadership
– Experience establishing governance, prioritization frameworks, performance metrics, and value realization measures for enterprise platforms
– Hands-on experience with Salesforce Sales Cloud or comparable CRM platforms
– Experience with reporting, analytics, workflow automation, integrations, and enterprise data management practices
– Experience supporting organizational change management, user adoption, training, and business readiness initiatives
• Skills and Competencies
– Ability to translate enterprise priorities and business objectives into a clear product vision and governed roadmap
– Strong quantitative and analytical skills, with the ability to define metrics and measure business value realization
– Executive communication and facilitation skills, with the presence to lead governance discussions across business and technical stakeholders
– Ability to troubleshoot issues, identify root causes, and solve complex problems
– Ability to balance enterprise standards with agency-specific business requirements
– Ability to build strong working relationships across agencies, corporate functions, vendors, and implementation partners
What You Might Have, but Isn’t Required
• Experience with marketing automation, customer engagement, or commercial operations platforms
• Salesforce certifications, Product Owner certifications, or comparable platform certifications
• Experience operating within a federated organization and balancing enterprise standards with business-unit requirements
The Team You’ll Work Closest With
You will work closely with enterprise workflow owners, Business Operations, IT Operations, Finance, People Operations, agency leaders, and external partners. The Salesforce Product Owner serves as a bridge between business strategy and platform delivery, ensuring Salesforce enables Growth & Commercialization workflows, supports enterprise data standards, and drives adoption, operational effectiveness, and measurable business outcomes across Vaniam Group.
Why You'll Love Us
- 100% remote environment
- Positive, diverse, and supportive culture
- Passionate about serving clients focused on cancer and blood diseases
- Investment in you with opportunities for professional growth and personal development through Vaniam Group University
- Health benefits – medical, dental, vision
- Generous parental leave benefit
- Focused on your financial future with a 401(k) plan and company match
- Work-life balance and flexibility
- Flexible time off policy for rest and relaxation
- Volunteer time off for community involvement
- Emphasis on personal wellness
- Virtual workout classes
- Discounts on tickets, events, hotels, childcare, groceries, etc.
- Employee assistance programs
Salary offers are based upon several factors including experience, education, skills, training, demonstrated qualifications, location, and organizational need. Salary is one component of the total earnings and rewards package offered.
About Us
Vaniam Group is an oncology‑led partner to biopharma companies working at the forefront of complex, high‑science medicine. With deep expertise in oncology and hematology, Vaniam Group helps clients make sense of evolving data, emerging insights, and real‑world dynamics so teams can make confident decisions and move programs forward with clarity. The company combines scientific depth, close collaboration with the medical community, and an integrated approach to insight and data that supports strategy across the oncology lifecycle.
While oncology is where Vaniam Group’s work is most established and refined, the same rigor and expertise are applied in other therapeutic areas where the science is complex and the stakes are high. For more information, visit www.VaniamGroup.com.
Applicants' Rights
Applicants have rights under Federal Employment Laws to the following resources:
- Family & Medical Leave Act (FMLA) poster: https://www.dol.gov/agencies/whd/posters/fmla
- EEOC Know Your Rights poster: https://www.eeoc.gov/poster
- Employee Polygraph Protection Act (EPPA) poster: https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act
Skills Required
- Bachelor's degree in Business, Information Systems, Operations, Technology, or a related field; equivalent practical experience may substitute.
- 5+ years of experience in Product Ownership, Product Management, Business Systems Leadership, Revenue Operations, Commercial Operations, Enterprise Platforms, or a related discipline.
- Experience owning a product roadmap, managing a prioritized backlog, and aligning platform investments to measurable business outcomes.
- Experience supporting and optimizing business workflows across multiple functions, stakeholders, systems, and data domains.
- Experience partnering with business leaders to define requirements, prioritize investments, and drive adoption of technology-enabled business processes.
- Experience leading cross-functional initiatives involving business stakeholders, technical teams, vendors, and executive leadership.
- Experience establishing governance, prioritization frameworks, performance metrics, and value realization measures for enterprise platforms.
- Hands-on experience with Salesforce Sales Cloud or comparable CRM platforms.
- Experience with reporting, analytics, workflow automation, integrations, and enterprise data management practices.
- Experience supporting organizational change management, user adoption, training, and business readiness initiatives.
- Strong quantitative and analytical skills, executive communication, facilitation, troubleshooting, and complex problem-solving abilities.
- Ability to balance enterprise standards with agency-specific business requirements and build relationships across stakeholders, vendors, and partners.
- Experience with marketing automation, customer engagement, or commercial operations platforms.
- Salesforce, Product Owner, or comparable platform certifications.
- Experience operating within a federated organization and balancing enterprise standards with business-unit requirements.
What We Do
Vaniam Group is a people-first, purpose-driven, independent network of healthcare and scientific communications agencies committed to helping our clients and our people realize their full potential. Founded in 2007 as a 100% virtual-by-design organization, Vaniam Group is a WBENC-Certified Women’s Business Enterprise (WBE). Vaniam Group companies include Bio Linx, Bio Connections, Nexus, Nexus Science, Team 9, Team 9 Science, Second City Insights, Second City Science, CurioScience, Bio Ascend, and Women Leaders in Oncology. Vaniam Group aspires to elevate the way our people and our clients think, work, and communicate within the oncology and hematology therapeutic marketplace. We partner with biotech and pharmaceutical clients’ commercial, medical, and clinical teams to create and communicate a differentiated value proposition at the brand, franchise, and corporate level. By identifying and engaging the right external experts, our clients’ initiatives yield deep insights that in turn inform effective strategies and impactful communication of clinical science. Our virtual-by-design model not only allows us to hire the best talent regardless of geography but inspires us to redefine and unlock the possibilities of the 21st century workplace. To learn more, please contact us at [email protected] or 773-260-0267.
