Salesforce Product Manager

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families.

As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change.

We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully.

For more information, please visit www.youthvillages.org

Essential Duties and Responsibilities:

The Salesforce Product Manager will work closely with the Director, senior leadership, and departments to do the following as well as other duties as assigned:

• Operate as a functional leader, working alongside the Product Analysts, to manage Salesforce
• Serve as system lead for Salesforce and related systems and integrations
• Support the integration of Salesforce and other systems, and coordinate activities related to the flow of data between systems
• Prepare and maintain product roadmap(s) that defines product development in both the short and long term
• Provide guidance to product analysts to conduct discovery to gather business requirements for projects, documenting and organizing them into features, stories, and tasks
• Understand business needs and translate them into requirements, updating them as needed
• Ensure solutions follow best practices as well as meet business needs
• Oversee all administrative functions including user account maintenance, workflows, and other routine tasks
• Manage help desk tickets and support product analysts in responding to requests for the product(s)
• Oversee production of functional, technical, and system design training and documentation
• Complete regular internal system audits and prepare for upgrades
• Act as technical lead for all Salesforce projects
• Partner with product analysts and stakeholders to understand and document current and future state business processes
• Work with various internal and external teams to understand operational data needs and ensure solutions align
• Facilitate testing of new functionality and manage rollouts
• Regularly report analytics on platform utilization and functionality
• Monitor and evaluate new technologies and features, informing the company on their potential application to the product
• Manage relationships with vendor(s), including product licensing

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also be a self-motivated and hard-working individual who is willing to be flexible in a fast-paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Demonstrated understanding of data and data management practices, specifically ability to work with data users to ensure data collection and management adhere to best practices
• Ability to assess the impact of new requirements on current platforms and all upstream and downstream applications, systems, and processes
• Excellent skills and experience in product and project management
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally, upwards, and external vendors
• Ability to communicate across all levels of the organization and work with diverse project team
• Exceptional verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to regularly learn and adopt new technology
• Ability to influence cross-functional teams without formal authority
• Demonstrated experience managing employees

Education and Experience:

• Bachelor’s degree in Computer Science, Business, Engineering, or related field or equivalent experience
• 3+ years of product management or similar experience
• 7+ years of Salesforce experience
• 2+ years of technical consulting experience strongly preferred
• Experience working with nonprofit organizations required
• The following Salesforce certifications are required:
  • Salesforce Certified Platform Administrator II
  • Salesforce Certified Agentforce Nonprofit Consultant
  • Salesforce Certified Application Architect
• The following Salesforce certifications are nice to have:
  • Salesforce Certified Platform Strategy Designer
  • Salesforce Certified Platform User Experience Designer
  • Salesforce Certified System Architect
  • Salesforce Certified Technical Architect
  • Salesforce Certified Platform Data Architect
  • Salesforce Certified Platform Development Lifecycle and Deployment Architect
  • Salesforce Certified Platform Identity and Access Management Architect
  • Salesforce Certified Platform Sharing and Visibility Architect
  • Salesforce Certified Omnistudio Developer

Work Environment:

Work must be performed from a secure, private home office workplace with a reliable high-speed internet connection. Environment should have moderate noise level consistent with a standard home office

Physical Demands:

• Must be able to remain in a stationary seated position for an extended period
• Frequent and continuous use of hands, wrists, and fingers to operate a computer keyboard, mouse, and other standard office equipment
• Continuous near vision required for reading computer screens and documents. Constant ability to hear and speak clearly during meetings (including virtual meetings) and phone calls
• Occasional moving about workspace
• Occasional lifting or carrying of light office supplies, files, or laptop equipment, typically weighing less than 15 pounds

Youth Villages Benefits

• Medical, Dental, Prescription Drug Coverage and Vision

• 401(k)

• Time off:

• • 2 week paid vacation (full-time) / 1 week paid vacation (part-time)

  • 12 paid sick days per year

  • 11 paid holidays

• Paid Parental Leave

• Mileage & Cell Phone Reimbursement (when applicable)

• Tuition reimbursement and licensure supervision

• Growth & development through continuous training

• Clinical and administrative advancement opportunities

*Benefits are excluded for variable status employees.

Youth Villages is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Youth Villages is committed to not only advancing diversity, equity, and inclusion in the workplace but also in our work with children and young adults. We know that children, families and young people of color can face inequity in child welfare and justice systems, and we train our employees to build the skills they need to work with the communities that we serve, as well as, other employees from different cultures and backgrounds. Youth Villages is opposed to racism in any of its forms and is committed to inclusion, equity, and diversity. We believe that respect for each other is crucial in the work that we do each day.