Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.
Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.
CONTEXT
Joining the SmartER Factory, you will play a pivotal role as a Salesforce Ops (SRE and Incidents) Manager within an agile-at-scale digital platform environment. You will be frontline responsible for the operational excellence, availability, and continuous improvement of Salesforce-powered systems supporting our client-facing products.
YOUR ROLE
- Managing a talented and motivated team working on SRE, Incidents and local BUs autonomy
- Feeding the team with vision and direction for continuous improvements
- Following KPIs and efficiency of SRE & Incident management processes
- Ensuring the reliability and performance of Salesforce environments through proactive monitoring, incident detection, and resolution, minimizing downtime and impact on clients.
- Managing the end-to-end incident lifecycle: identifying, coordinating response teams, communicating transparently with stakeholders, and driving root cause analyses and preventive actions.
- Collaborating closely with Product, Tech, and Design teams to drive operational best practices and embed resilience within new developments and releases.
- Implementing and maintaining automation for deployment, monitoring, and operational tasks to scale effectively with our platform growth.
- Maintaining detailed operational documentation and knowledge sharing to support team autonomy and continuous learning.
- Developing training and certification programs for local BUs administrators
- Advocating and embedding the SmartER Factory’s core values — Speak your Mind, Trust, Winning Spirit, and Fun — by encouraging open dialogue, empowering teams, and fostering a positive, collaborative work culture.
- Participating in quarterly PI planning and cross-team synchronization activities aligned with SAFe practices to seamlessly integrate operational goals with business priorities.
YOUR PROFILE
Required Soft Skills
- Strong communication skills in English, enabling clear and transparent incident communications and cross-functional collaboration.
- A proactive mindset with the ability to speak your mind respectfully and constructively challenge processes for continuous improvement.
- Resilience, calmness under pressure, and a systematic approach to managing complex incidents.
- Team spirit combined with autonomy, showing trust in peers while confidently driving operational excellence.
- A passion for innovation balanced with a sense of humor and enjoyment at work.
Required Hard Skills
- Demonstrated expertise with Salesforce platform operations, including administration
- Solid experience in Site Reliability Engineering practices—monitoring, alerting, incident management, capacity planning, and automation.
- Proficiency using tools such as monitoring tools (e.g., New Relic, Datadog), and incident management platforms (e.g., PagerDuty, Jira).
- Familiarity with cloud infrastructure (AWS preferred) and integration technologies supporting Salesforce ecosystems.
- Experience working in agile environments, ideally with SAFe or similar scaling frameworks.
- Strong problem-solving skills and a customer-focused approach to managing operational stability.
Preferred Skills (Nice to Have)
- Knowledge of Zuora (CPQ / Billing)
- Experience with complex integration projects (middleware, third‑party APIs)
- Experience in a multi‑org / multi‑country environment
Apply now and Vibe with Us!
Skills Required
- Expertise with Salesforce platform operations, including administration
- Experience in Site Reliability Engineering practices (monitoring, alerting, incident management, capacity planning, automation)
- Proficiency with monitoring tools (e.g., New Relic, Datadog)
- Experience with incident management platforms (e.g., PagerDuty, Jira)
- Familiarity with cloud infrastructure (AWS preferred)
- Experience working in agile environments, ideally with SAFe or similar frameworks
- Strong communication skills in English for incident communications and cross-functional collaboration
- Strong problem-solving skills and customer-focused approach to operational stability
- Knowledge of Zuora (CPQ / Billing)
- Experience with complex integration projects (middleware, third‑party APIs)
- Experience in a multi‑org / multi‑country environment
What We Do
Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting 60 million users and 2 million partner merchants in 45 countries via close to 1 million corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives (such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 12,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2022, thanks to its global technology assets, the Group managed some €38 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CAC 40, CAC 40 ESG, CAC Large 60, Euronext 100, Euronext Tech Leaders, FTSE4Good and MSCI Europe. Our employees vibe with a passion for customer service, respect, imagination, simplicity and the entrepreneurial spirit that are Edenred’s values. For everyone who wants to experience that vibe, who needs it in their professional life, we want to be the best company to come and work and develop each person who takes part in the Edenred adventure
