Position Overview:

ShyftLabs is seeking a talented Salesforce Marketing Cloud Support Engineer for our (Gurgaon/Noida) location, where you'll collaborate with cross-functional teams to implement efficient solutions

Responsibilities:

The candidate should not just be an order taker but will proactively offer assistance

Quickly and accurately build, edit, and test templates and emails in Salesforce Marketing Cloud Email Studio (formerly ExactTarget)

Frequently code and modify AMPscript

Metrics tracking and reporting on individual emails and campaigns

Hand code HTML and CSS (i.e., does not rely solely on a WYSIWYG interface to code)

Create Journey Builder forms and Web Studio Cloud Pages

Work closely with the email team, external departments, and third-party vendors with program, project, and task management

Creation and modification of global and local content blocks

Data extensions: define requirements, formatting, uploads, and troubleshooting

Create conditional logic

Qualifications:

The ideal candidate will have three or more years of hands-on experience with Salesforce Marketing Cloud Email Studio (formerly ExactTarget), Journey Builder, Mobile connect for push and SMS, Einstien, AMPscript coding, and hand-coding HTML and CSS without relying on a WYSIWYG editor

The ideal candidate will also have exacting attention to detail, is a self-starter who can work independently and as part of a team, can follow instructions without skimming or skipping steps, can work under tight deadlines, and isn't afraid to ask for help when needed

3+ years email marketing experience as a primary focus using the Salesforce Marketing Cloud platform

3+ years coding AMPscript

Must have a core understanding of how metrics are derived and how they relate to and impact performance

Must be able to code without using a WYSIWYG interface

Knowledge of email A/B testing, personalization, and customization

Knowledge of email best practices and optimization

Ability to use Adobe Creative Suite Photoshop to modify images

Thorough understanding of data extensions, subscriber imports, and group creation based on data filters

Beginner knowledge of SQL

Experience with Salesforce CRM report creation

Knowledge of the Jira project management software

Microsoft Excel data manipulation (vLookups)

Knowledge of Americans with Disabilities Act (ADA) guidelines

Ability to work autonomously in a fast-paced environment with frequent last-minute changes

Superior communication skills

Can instantaneously adapt to changing priorities

We are proud to offer a competitive salary alongside a strong healthcare insurance and benefits package. We pride ourselves on the growth of our employees, offering extensive learning and development resources.