Salesforce Marketing Cloud Scrum Master

Company Description

We Dream. We Do. We Deliver.

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

Job Description

We are now looking for a Scrum Master with Salesforce Marketing Cloud (SFMC) expertise to join our team! You will report to our Marketing Services Manager.

These will be your key responsibilities in a nutshell:

• You plan deliverables and help teams monitor performance
• You plan releases using Atlassian suite tools
• You coordinate sprints, retrospective meetings and daily stand-ups
• You resolve conflicts and remove obstacles that occur
• You travel for workshops
• You work independently

Qualifications

You are the ideal candidate if you:

• Have at least 3+ years of Scrum Master experience
• Have advanced English language skills, both spoken and written
• Have strong Scrum methodology knowledge
• Have Salesforce Marketing Cloud technical knowledge
• Have Atlassian Jira and Confluence Scrum Master experience
• Have a technical project manager background
• Have excellent interpersonal skills, proactivity and communication skills towards both team and client
• Have experience supporting complex technical projects and multinational teams
• Are good at leading large teams
• Are very analytical and responsible
• Are experienced in Agile and Scrum ways of working
• Are able to work independently
• It would be great if you have a Scrum master certification
• It would be great if you have experience with or knowledge of Salesforce Marketing Cloud Personalisation (MCP) (Interaction Studio) and Data Cloud) as you may speak to technical teams on topics such as Interaction Studio, sitemap, SSJS scripting, Data warehouse, potential and limitations of Interaction Studio, and web personalisation (end-to-end)

Additional Information

Our benefits for permanent employees:

Our benefits:

🏥 Premium package private health insurance (for you, your spouse and children), insured sum of 100.000 EUR/year.

⏰ Flexible working hours and hybrid way of working (work from home and/or work from office)

👩 ⚕️100% paid sick leaves for a period not exceeding 30 calendar days

🎯 Fully covered certifications for technical roles in Salesforce, Adobe, Microsoft etc

🎓 Full access to Dentsu Academy, on-site learning sessions

🏝 25 days of vacation + 3 wellness days + 2 volunteer days

🎁 House of Benefit allowance

🍹 Team events: company parties, after hours gatherings, board games and team buildings

🥪 Snacks, fruits, and sweets in the office

🏀Fit Pass special offer for you and your partner/children

☀Rooftop lounge with an amazing view on whole Belgrade

🌇Office in the heart of Belgrade city centre

🏓Table tennis top, video games, karaoke set

💸 Referral bonus program

#LI-Hybrid

Merkle do not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.