Salesforce Marketing Cloud Scrum Master

Company Description

We Dream. We Do. We Deliver.

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

Job Description

We are now looking for a Scrum Master with Salesforce Marketing Cloud (SFMC) expertise to join our team! You will report to our Marketing Services Manager.

These will be your key responsibilities in a nutshell:

• You plan deliverables and help teams monitor performance
• You plan releases using Atlassian suite tools
• You coordinate sprints, retrospective meetings and daily stand-ups
• You resolve conflicts and remove obstacles that occur
• You travel for workshops
• You work independently

Qualifications

You are the ideal candidate if you:

• Have at least 3+ years of Scrum Master experience
• Have advanced English language skills, both spoken and written
• Have strong Scrum methodology knowledge
• Have Salesforce Marketing Cloud technical knowledge
• Have Atlassian Jira and Confluence Scrum Master experience
• Have a technical project manager background
• Have excellent interpersonal skills, proactivity and communication skills towards both team and client
• Have experience supporting complex technical projects and multinational teams
• Are good at leading large teams
• Are very analytical and responsible
• Are experienced in Agile and Scrum ways of working
• Are able to work independently
• It would be great if you have a Scrum master certification
• It would be great if you have experience with or knowledge of Salesforce Marketing Cloud Personalisation (MCP) (Interaction Studio) and Data Cloud) as you may speak to technical teams on topics such as Interaction Studio, sitemap, SSJS scripting, Data warehouse, potential and limitations of Interaction Studio, and web personalisation (end-to-end)

Additional Information

Our benefits for permanent employees:

• Modern Technology & Latest IT tools
• Software-house environment
• Agile and Flexible working hours
• Hybrid work system (remote friendly)
• Digital nomad policy
• Focus on career development
• Health insurance (also included for the household)
• Mental health support
• Volunteer experiences and sustainable mindset
• 25 vacation days + 3 wellness days per year
• Beers (after 6pm), foosball, and ping-pong! #workhardplayhard
• Free breakfast every second Monday of the month
• Employee discounts
• Team & Company events 🎉

Merkle do not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We value the strength diversity brings to our business and are working to build a more inclusive workplace. We are happy to discuss all flexible and Agile approaches to working for all our roles – we can't promise we will offer you everything you want or need but we do promise to discuss it with you openly and honestly.

If you have any reasonable adjustment needs arising from a disability or medical condition to participate in the recruitment process, please discuss this with the recruiter who contacts you.

#LI-Hybrid