The Role
Supports day-to-day Salesforce Marketing Cloud operations by coordinating requests, incidents, campaigns, troubleshooting, status updates, and stakeholder communications. Tracks open items, follows up proactively, escalates blockers, and ensures timely resolution across users, technical teams, clients, and teams working across time zones.
Summary Generated by Built In
Role Overview
We are looking for a Salesforce Marketing Cloud Analyst with approximately 2-3 years of experience to support the day-to-day operations of the Salesforce Marketing Cloud platform. This role works closely with the primary service lead and coordinates across users, technical teams, and client stakeholders to keep requests, incidents, and campaigns moving smoothly. The ideal candidate is a clear communicator who is comfortable collaborating with teams across different time zones, including counterparts working in Pacific Time (PT/PST).
Key Responsibilities
- Support the primary service lead with day-to-day operational activities on the Salesforce Marketing Cloud platform.
- Follow up on requests, incidents, campaigns, and other operational commitments to ensure they are progressing and closed out on time.
- Coordinate with users, technical teams, and client stakeholders to ensure timely resolution and clear, proactive communication.
- Support Salesforce Marketing Cloud platform activities and assist with troubleshooting as issues arise.
- Track open items, follow-ups, and status updates, escalating where needed to keep work unblocked.
- Work effectively with teams and stakeholders across different time zones, maintaining consistent communication and hand-offs.
Requirements
- Salesforce Marketing Cloud
- English communication (written and verbal)
- Coordination and project tracking
- Stakeholder management
- Troubleshooting
- Cross-timezone collaboration
Preferred Skills
- Email Studio
- Journey Builder
- Automation Studio
- Incident/ticketing tools
- Client-facing experience
- Managed services environment experience
Qualifications
- Approximately 2-3 years of relevant experience working with or around Salesforce Marketing Cloud.
- Strong written and verbal English communication skills, with the ability to interact confidently with users and client stakeholders.
- Comfort operating in a coordination-heavy role, tracking multiple requests and moving pieces at once.
- A proactive, ownership-driven approach to following up on open items rather than waiting to be asked.
- Flexibility to collaborate with and, when needed, overlap working hours with teams based in Pacific Time (PT/PST).
- Basic troubleshooting mindset and willingness to learn the operational nuances of the Marketing Cloud platform.
This job description is intended to outline the general nature of the role. Duties, responsibilities, and requirements may be adjusted based on business needs.
Skills Required
- Approximately 2-3 years of relevant experience working with or around Salesforce Marketing Cloud
- Salesforce Marketing Cloud experience
- Strong written and verbal English communication skills
- Coordination and project tracking experience
- Stakeholder management experience
- Basic troubleshooting mindset
- Ability to collaborate across time zones and overlap with Pacific Time teams
- Proactive ownership and follow-up skills
- Experience with Email Studio
- Experience with Journey Builder
- Experience with Automation Studio
- Experience with incident or ticketing tools
- Client-facing experience
- Managed services environment experience
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The Company
What We Do
Simfluent builds and operates global capability centers for modern enterprises. It creates fully integrated hubs that function as permanent extensions of clients’ businesses, with capabilities spanning engineering and platforms, cloud, architecture, product, data, and AI. Through greenfield, build-operate-transfer, and hybrid models, Simfluent helps organizations scale technology delivery while preserving quality, culture, strategic alignment, and local control, with predictable execution at enterprise scale.
