The Role
Develop and support complex Salesforce Service Cloud solutions using Apex, LWC, Flows, REST and Bulk APIs. Maintain Aura and Visualforce components, integrations, and CI/CD pipelines. Support AI-enabled workflows, omnichannel routing, case orchestration, and Salesforce-to-data-platform integrations. Participate in production support and DFR rotations by monitoring platform health, triaging alerts, investigating automation failures, managing incidents, and documenting findings.
Summary Generated by Built In
AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Salesforce Developer II to take ownership of complex enterprise Service Cloud solutions. Operating in US Central Time (night shift for IST), you will build scalable applications using Apex, LWC, and REST/Bulk APIs. You’ll get hands-on exposure to AI-enabled workflows and observability, while ensuring core system stability by maintaining existing Aura/Visualforce components and CI/CD pipelines.
WHAT YOU WILL DO
- Support the unified work architecture for post-sales support and operational excellence across Salesforce Service Cloud and related operational systems.
- Work across active engineering workstreams including AI Case Summarization, bulk email/communications platform, omnichannel routing and case orchestration, agentic feedback sync, and Salesforce-to-data-platform integrations.
- Rotate into the DFR role to triage critical alerts, monitor platform health KPIs, handle keep-the-lights-on injects, track open incidents, investigate routing and automation failures, and document findings in Confluence.
MUST HAVES
- 4+ years of experience in Salesforce Development roles.
- Strong development skills using Apex, LWC, and Flows.
- Expertise in Service Cloud, Salesforce integrations, and Omnichannel.
- Hands-on experience with production Salesforce support and troubleshooting.
- Proven ability in operational/incident ownership, monitoring, and incident management.
- Upper-intermediate English level.
NICE TO HAVES
- Experience with complex routing/orchestration.
- Data Integrations: Specifically integrating Salesforce → Snowflake.
- DFR-like experience and familiarity with other observability/monitoring platforms.
- AI/agentic Salesforce experience.
PERKS AND BENEFITS
- Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget
- Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews
- Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm
- Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands
- Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized
- Well-being & support: access local well-being programs and people-focused support tailored to your location
Skills Required
- 4+ years of experience in Salesforce development roles
- Strong development skills using Apex, Lightning Web Components, and Salesforce Flows
- Expertise in Salesforce Service Cloud, Salesforce integrations, and Omnichannel
- Hands-on experience with production Salesforce support and troubleshooting
- Experience with operational and incident ownership, monitoring, and incident management
- Upper-intermediate English level
- Experience with complex routing and orchestration
- Experience integrating Salesforce with Snowflake
- DFR-like experience and familiarity with observability or monitoring platforms
- AI or agentic Salesforce experience
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
AgileEngine is a privately held company established in 2010 that builds dedicated teams of designers and developers. We turn good ideas into awesome software that people actually want to use. Some of the biggest names and the hottest startups around the world chose us to build their tech.
.png)
